<p>Hourly wage: $18.85 plus tier based performance pay</p> <p>Location: In-office Logan, UT</p> <p>Shift: Full Time Monday - Friday 8am - 5pm MT</p> <p>Overview</p> <p>New Account Setup Specialists are responsible for providing a high-quality onboarding experience for our clients. They are the primary Conservice contact during setup. They also communicate with the Account Manager, multiple NAS teams, and other departments to compile/verify data. Their main data analysis and input tasks center around the following: Utilities, methods, fees, property lease, utility bills, and state regulations. The Setup Specialist is responsible for providing an accurate and timely setup product in order for resident bills to mail on time.</p> <p>Responsibilities</p> <ul> <li>Manage a new portfolio of setups each month </li><li>Initiate contact with the client to request setup info and send follow ups every 48 hours </li><li>Resolve or escalate any client issues and be their main point of contact during setup </li><li>Coordinate with other departments to ensure efficient communication and avoid billing delays </li><li>Track setup progress in Launch and report any delays or issues to leadership </li><li>Participate in internal/external calls for specific properties/mgmt firms </li><li>Compare Conservice agreement to the resident lease and prior billing (if applicable) </li><li>Review utility provider invoices and confirm billable expenses </li><li>Perform a surface-level review of other internal inputs (units, tenants, reads, prior billing, etc) </li><li>Ensure contracted utilities, methods, and fees are in compliance with state regulations </li><li>Identify/Implement workarounds in place of pending information </li><li>Complete additional data entry tasks to allow for resident billing </li><li>Perform final quality check to ensure overall setup cohesion and accuracy </li><li>Continue communication with the Billing team to quickly identify/resolve setup issues </li></ul>