<p>Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.</p> <p>EDUCATION/EXPERIENCE REQUIRED:</p> <ul> <li>High school diploma or G.E.D. equivalent required. </li><li>One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred. </li><li>EPIC training/experience preferred. </li><li>Insurance payor systems experience preferred. </li><li>ICD-10 medical terminology experience preferred. </li><li>Strong computer skills and working knowledge of Microsoft Office products. </li><li>Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. </li><li>Must be willing and able to instruct others. </li><li>Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. </li></ul> <p>Additional Information</p> <ul> <li>Organization: Corporate Services </li><li>Department: ED & Admittg Reg - HFMH </li><li>Shift: Day Job </li><li>Union Code: Not Applicable </li></ul>