<p>Job Description</p> <p>The Hospitality & Office Operations Coordinator will serve as a member of our location services team and will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations.</p> <p>This role is responsible for a wide range of services that include executing office meetings and events, internal and external customer support and general administrative care.</p> <p>The Hospitality & Office Operations Coordinator oversees the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges.</p> <p>Key Responsibilities:</p> <ul> <li>Support Life and Safety Efforts: Including badge access, audit reports, and general CCure administration </li><li>Plan and manage operations and services deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives </li><li>Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment. </li><li>Order, stock and maintain supplies for office (e.g., copy room, coffee/café. etc.) </li><li>Process space reservation requests (assign and confirm space, catering and equipment) to ensure optimal workspace occupancy and perform administrative duties according to location guidelines </li><li>Act as a point of contact for the landlord or external providers and for various Workplace Solutions tools/databases, related basic technical support and end user training. </li><li>Manage regular contract relationships. </li><li>Act as a resource for questions from workgroup and customers </li><li>Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location </li><li>Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines. </li><li>Problem-solve by drawing on knowledge of other departments utilizing network of contacts </li><li>Prepare daily, weekly, and monthly reports associated with the office or workgroup </li><li>Support the planning and execution of all on-site meetings/events and on-site catering. Liaise with Event Hosts. </li><li>Help provide audio-visual support/troubleshooting prior to and during meetings and events as needed </li><li>May be involved in actions related to programs or projects </li></ul> <p>Job Requirements:</p> <ul> <li>Daily, onsite work at the Cincinnati Corporate office located at Atrium One, 201 E 4th St, Cincinnati, OH 45202 </li><li>Hours: 8:00am-5:00pm Monday through Friday with flexibility to work overtime as needed </li><li>Ability to lift/move up to 40lbs </li></ul> <p>Qualification</p> <p>Basic Qualifications:</p> <ul> <li>Minimum of 2 years of customer service experience </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Experience working in a hospitality environment, facility operations, or related role </li><li>Passionate about customer service </li><li>Comfortable with technology and social media (advanced skills a plus) </li><li>Familiarity with knowledge of MS Office products including Word, Excel, PowerPoint, and Outlook </li></ul> <p>Professional Skill Requirements:</p> <ul> <li>Ability to take ownership and make decisions independent of customer involvement </li><li>Proven ability to work independently and as a team member </li><li>Highly responsive, flexible, and adaptable </li><li>High level of professionalism </li><li>Critical thinking skills </li><li>Demonstrated problem solving skills </li><li>Excellent communication skills (written and oral) </li><li>Excellent organizational, multi-tasking and time management skills </li><li>Seeks out challenges and opportunities to grow </li><li>Business partner attitude and approach </li><li>Demonstrated leadership in professional setting; either military or civilian </li><li>Demonstrated teamwork and collaboration in a professional setting; either military or civilian </li></ul> <p>Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.</p> <p>The application window for this job will remain open until at least 05/12/2025. However, if this date has passed and this role is still posted, please note we are still accepting applications.</p> <p>Information on benefits is here.</p> <p>Role Location Hourly Salary Range</p> <p>California $21.97 to $49.57</p> <p>Colorado $21.97 to $42.84</p> <p>District of Columbia $23.37 to $45.63</p> <p>Illinois $20.34 to $42.84</p> <p>Minnesota $21.97 to $42.84</p> <p>Maryland $21.97 to $42.84</p> <p>New York/New Jersey $20.34 to $49.57</p> <p>Washington $23.37 to $45.63</p> <p>Locations</p>