<p>ESSENTIAL RESPONSIBILITIES</p> <ul> <li>Manage and direct the staff to perform the daily Deposit Operations function. Maintain proficiency in all core functions including but not limited to: </li><li>Perform and verify complex account reconciliations to ensure ledger accuracy and timely resolution of discrepancies. </li><li>Conduct in-depth research on deposit-related issues and exceptions, providing thorough documentation and resolution. </li><li>Oversee and process all aspects of check handling, including returns, chargebacks, non-post items, branch capture exceptions, deposit corrections, and cash letter adjustments. </li><li>Apply and validate rate adjustments in accordance with policy and client instructions. </li><li>Review and resolve QC-document exceptions and execute file maintenance updates with precision and adherence to controls. </li><li>Process and reconcile foreign items including currency, checks, and drafts, ensuring compliance with international standards and processing timelines. </li><li>Manage and fulfill currency orders for ATMs and retail branches to maintain optimal cash levels and operational readiness. </li><li>Monitor and maintain ATM deposit functionality and servicing needs, coordinating with internal teams and vendors as needed. </li><li>Review, approve, and troubleshoot mobile deposit transactions to mitigate fraud risk and ensure processing integrity. </li><li>Lead year-end processing activities, including accurate preparation and submission of tax documents. </li><li>Reconcile and remit Federal and State Withholding, as well as IOLTA remittances, in compliance with regulatory guidelines and reporting deadlines. </li><li>Oversee Intrafi Network participation, ensuring accurate tracking, settlement, and reporting of client funds across partner institutions. </li><li>Manage lockbox operations, ensuring timely receipt, processing, and posting of client remittances and deposits. </li><li>Demonstrate proactive leadership through goal setting, team development, performance coaching, and fostering our Southern First culture. </li><li>Communicate with respective vendors to resolve issues impacting the systems utilized by the Deposit Processing area. </li><li>Respond to and resolve inquiries concerning client activity and/or departmental functions. </li><li>Oversee daily, weekly, and monthly reconciliation reviews related to Deposit Processing, ensuring timely resolution of aging items and adherence to operational standards. </li><li>Assemble and complete documentation for internal and external audits. </li><li>Responsible for creating and maintaining all departmental policy and procedures relevant to the respective areas of Deposit Operations. </li><li>Assist with projects assigned by the Director of Client Support. </li><li>Support additional departmental initiatives and responsibilities as needed to advance operational excellence. </li></ul> <p>ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE</p> <ul> <li>Four-year college degree or equivalent work experience. </li><li>Minimum 3 years of supervisory or team leadership experience in financial services or operations environment. </li><li>Ability to manage multiple processes/problems as they arise in a fast paced, deadline-oriented environment. </li><li>Ability to collaborate across multiple departments as well as internally with the Deposit Operations team. </li><li>Ability to identify and implement process improvement. </li><li>Strong problem solving and critical thinking skills. </li><li>Possess strong Microsoft Excel and Word skills. </li></ul>