<p>General Summary</p> <p>Who We Are</p> <p>With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.</p> <p>Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek.</p> <p>One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment-one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.</p> <p>The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.</p> <p>FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We're looking to hire people who share these values-along with our commitment to student success, equity and excellence.</p> <p>Who You Are</p> <p>The Workforce Solutions division at Front Range Community College (FRCC) is comprised of the Integrated Training Solutions, Continuing Education, Apprenticeship and Small Business Development Center departments. Collectively the Workforce Solutions team focuses on building external partnerships with businesses and other employers, identifying and responding to workforce development needs, facilitating credential pathways, and seeding new credit and non-credit program development. Integrated Training Solutions engages businesses, government agencies and non-profit organizations throughout the college's service area to identify needs and deliver customized training projects to address reskilling and upskilling needs. Professional and Continuing Education provides non-credit courses and programs with an emphasis on professional skills development and industry certifications.</p> <p>The Director of Workforce Operations and Continuing Education at Front Range Community College (FRCC) leads the research, development, and execution of non-credit and customized training programs designed to meet the evolving workforce needs across industries. This position merges the operational oversight of FRCC's Integrated Training Solutions with the leadership of Professional and Continuing Education to provide a unified and strategic approach to workforce development.</p> <p>Reporting to the Associate Vice President of Workforce Development and Strategic Partnerships, the Director provides operational leadership for Integrated Training Solutions. The Director is responsible for driving the design, implementation and improvement of efficient and effective project management tools and processes that streamline the post-sale engagement with trainers and clients.</p> <p>The Director leads the Integrated Training Solutions project management team and support staff, ensuring operational excellence through efficient systems, robust project tracking tools, and seamless client and trainer communications. This includes oversight of trainer sourcing, onboarding, and performance management; maintenance of a comprehensive curriculum repository; and alignment of all training resources and promotional materials with institutional standards.</p> <p>With a strong focus on continuous improvement and client satisfaction, the Director cultivates interdepartmental relationships and leads departmental professional development efforts. Working closely with Integrated Training Solutions Business Development Directors, the Director also implements innovations in training models and instructional strategies, ensuring FRCC remains a leader in customized, employer-responsive education.</p> <p>Simultaneously, the Director is responsible for shaping and executing a collegewide strategy for professional and continuing education offerings that respond to community interests and market demand. This includes implementing ROI-driven program planning, fostering campus and community stakeholder engagement, and leveraging marketing strategies to drive sustainable enrollment. The Director will also lead efforts to align non-credit offerings with credit-bearing pathways and collaborate with statewide partners through the Colorado Community College System (CCCS) to share best practices and strengthen infrastructure.</p> <p>This role requires demonstrated leadership in project management, adult learning, and system thinking, along with a strong on-campus presence and travel to all three FRCC campuses and client sites. The Director is a strategic thinker, collaborative leader, and innovative educator dedicated to positioning FRCC at the forefront of workforce training and lifelong learning.</p> <p>This position requires occasional travel to FRCC campuses and other locations, along with some work outside standard business hours as needed. This position does have the opportunity to work remotely but does require an on-campus presence.</p> <p>Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.</p> <p>SALARY:$87,784 - $91,731 annually</p> <p>The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate's education, training and experience as it relates to the requirements of the position, as well as the position's scope and complexity, internal pay equity and external market value.</p> <p>BENEFITS: For information about benefits, please view APT & Faculty Benefits.</p> <p>SELECTION PROCESS: Position will remain open until filled with a priority deadline of June 23, 2025. This posting may be used to fill multiple or similar positions.</p> <p>Preliminary screening will be made on the basis of a completed application package submitted by the candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the Director of Workforce Operations and Continuing Education.</p> <p>Primary Duties</p> <p>The Director provides strategic and operational leadership for Integrated Training Solutions and Continuing Education, aligning programs and services with institutional goals and workforce needs. This role leads cross-functional teams to deliver high-impact training and education services, while fostering a culture rooted in collaborative, innovative, and equity.</p> <ul> <li>Staff Leadership & Development:Manages all project management, support, and instructional staff within Integrated Training Solutions and Continuing Education. Establishes clear goals, performance expectations, and accountability measures. Conducts regular performance evaluations and guides professional development through one-on-one coaching, team learning, and mentorship opportunities. </li><li>Operational Leadership & Process Optimization:Steers the implementation of strategies and continuous improvement efforts to ensure effective delivery of training and educational programs. Leads project management operations and champions systems and processes that improve efficiency, consistency, and client outcomes across the training lifecycle. </li><li>Cross-Departmental Collaboration: Serves as a peer leader and thought partner to Business Development Directors and other Workforce Solutions leaders. Facilitates collaboration on practice innovations, product development, and service improvements to meet emerging employer and market needs. </li><li>Strategic Partnerships & Relationship Management:Develops and maintains strategic relationships with third-party vendors, instructors, FRCC faculty, and internal stakeholders to enhance program delivery and quality. Cultivates strong relationships with contract trainers to ensure high-quality instruction and resolve challenges as they arise. </li><li>Client Strategy & Business Growth: Analyzes implementation outcomes to identify opportunities for improving client experiences, increasing repeat business, and generating referrals. Leads efforts to enhance client satisfaction and grow long-term partnerships. </li><li>Fiscal Management: Manages Continuing Education department budgets and financial operations, ensuring a net positive annual revenue position. Aligns financial practices with strategic goals to support sustainable growth and operational success. </li></ul> <p>Project Management:</p> <p>The Director provides strategic oversight of project management operations to ensure the effective delivery of customized training and non-credit education programs. This includes designing and implementing efficient systems, coordinating cross-functional teams, and ensuring projects align with client expectations, timelines, and budget targets.</p> <ul> <li>Project Systems & Implementation: Develops, refines and manages internal processes and systems that support efficient, high-quality project execution. Implements and maintains project tracking tools to monitor key deliverables, communication workflows, issue resolution, invoicing, and closeout activities. </li><li>Technology & Tools: Identifies, implements, and manages project management software to enhance operational efficiency, strengthen communication with clients and trainers, and increase overall efficiency. Leads the optimization of CampusCE, FRCC's non-credit enrollment management system, to enable web-based marketing, automated messaging, digital badging, and streamlined enrollment processes. </li><li>Team Coordination & Workflow Management: Facilitates daily stand-up meetings with the project management team to monitor progress and ensure consistency in delivery. Conducts weekly team check-ins focused on resource planning, workload distribution, innovation sharing, and proactive issue resolution. </li><li>Data & Impact Reporting: Establishesprocesses for capturing, analyzing key project data, including participant feedback, client satisfaction, and overall impact. Leverages insights to inform continuous improvement and innovation efforts. </li></ul> <p>Resource Management and Instructional Operations:</p> <p>The Director provides oversight of instructional, operational, and curricular resources to ensure the successful delivery of customized training and continuing education programs. This includes managing personnel, systems and tools that ensure instructional quality, consistency, and scalability.</p> <ul> <li>Instructor & Trainer Management: Leads the sourcing, onboarding, and ongoing support of trainers and instructors for continuing education and customized training projects. In partnership with the Assistant Director of Continuing Education, maintains systems for trainer tracking and efficient trainer-to-project matching. Manages the trainer agreement process to ensure compliance with legal, financial and programmatic requirements. </li><li>Professional Development & Engagement: Designs and implements onboarding and professional development opportunities for instructional staff. Fosters instructor engagement through regular communication and meaningful inclusion in quality improvement initiatives. </li><li>Curriculum and Content Management: Maintains and updates the curriculum repository, ensuring content is relevant, aligned with adult learning principles, and reflects current industry standards. Oversees development and refinement of instructional materials, including presentation decks, handouts, and assessment tools. Identifies curriculum gaps and leads efforts to address them </li><li>Marketing and Program Promotion: Directs the creation and maintenance of promotional materials, including course outlines, program catalogs, and web content. Ensures materials are accessible, on-brand, and aligned with audience needs and market trends </li><li>Operational Coordination: Manages systems that support smooth program execution, including instructor communications, course scheduling, and learner engagement processes. Coordinates across departments and with external stakeholders to ensure enrollment and delivery </li><li>Client Engagement Logistics: Administers the client service order process, ensuring alignment with project scope, contract terms, and documentation protocols. Recommends updates to standard agreements to meet evolving service and compliance needs. </li></ul> <p>Strategic Planning & Program Development:</p> <p>The Director leads the design and execution of a forward-looking strategy for Professional and Continuing Education programs that aligns with FRCC's mission and responds to community and workforce needs. Through data-driven insights and cross-sector collaboration, the Director drives innovation, relevance and sustainable enrollment growth.</p> <ul> <li>Strategic Program Planning: Develops and implements a comprehensive program strategy based on market research, stakeholder input, and return on investment (ROI) analysis. Ensures offerings are responsive to employer and learner needs. </li><li>Continuous Improvement: Leads regular program evaluation, using metrics such as enrollment data, learner outcomes, financial performance, and mission alignment to inform program launches, modifications, or retirements. </li><li>Collaborative Market Engagement: Partner with Workforce Solutions and community partnerships teams to collect market intelligence, identify shared opportunities, and enhance program reach through collaborative efforts. </li><li>Credential Pathways Development: Expands access and learner mobility by developing credential pathways such as digital badging, prior learning assessments, and stackable credentials that support learner advancement and workforce readiness. </li><li>Marketing Strategy Execution:Develops and oversees multi-channel marketing initiatives designed to increase program visibility, drive enrollment, and sustain growth over time. </li></ul> <p>Best Practice Research & Recommendations</p> <p>The Director champions instructional excellence and continuous improvement through research, evaluation, and application of industry best practices. By staying ahead of trends and translating data into action, the Director ensures that FRCC's non-credit and customized training programs remain cutting-edge, effective, and market responsive.</p> <ul> <li>Trend & Market Analysis: Monitors trends in workforce development in corporate learning, adult education, instructional design, and workforce development to adapt programs to future needs. </li><li>Program & Strategy Innovation: Researches and recommends new instructional models, delivery models and service strategies, to strengthen competitive positioning and learner engagement. </li><li>Evaluation & Impact Assessment: Implements systems for gathering and analyzing learner feedback, outcome data, and client testimonials. Uses these insights to assess program impact and inform decisions about program revisions, expansions, or retirements. Evaluates the return on investment (ROI) for FRCC's participation in system-wide and external initiatives. </li><li>Professional Development Leadership: Designs and leads professional development workshops for staff and contract trainers focused on adult learning theory, instructional design innovations, and content delivery best practices. Fosters a culture of continuous learning and instructional excellence across teams. </li></ul> <p>Required Competencies</p> <ul> <li>Leadership and Management:Strong leadership skills to guide and motivate teams, ensure accountability, and provide performance management and coaching. Demonstrates leadership behaviors that align with FRCC's values and supports a collaborative and inclusive work environment. </li><li>Strategic Planning and Execution:Skilled in researching, engaging stakeholders, and developing and executing strategic plans. Able to translate institutional goals into actionable initiatives that guide the division. </li><li>Operational Planning:Transforms strategic plans into clear, actionable roadmaps. Supports teams in aligning their goals with the college's strategic vision and empowers supervisors to do the same with their staff. </li><li>Project Management:Capable of managing multiple, simultaneous projects involving various partners, deadlines, and outcome objectives. Uses project planning tools and techniques to meet target objectives and ensure timely, successful completion. </li><li>Teamwork and Collaboration:Fosters productive internal and external relationships and collaborates across departments to improve efficiency and student outcomes, particularly in integrated or shared processes. Initiates and sustains effective working relationships with clients, trainers, department colleagues, and other FRCC staff to support shared goals and outcomes. </li><li>Communication:Communicates effectively with diverse individuals and groups, tailoring messages appropriately across email, meetings, presentations, and informal interactions. Demonstrates transparency, careful word choice, and a commitment to keeping stakeholders informed. Ensures regular project updates and presents clearly to colleagues, trainers, and other stakeholders. Promotes open dialog and timely information sharing. </li><li>Diversity, Equity, and Inclusion:Demonstrates inclusive behaviors, embraces diverse lived experiences, and applies an equity lens to decisions. Fosters an environment where all voices are heard and respected. Leads diverse teams effectively by valuing and leveraging different perspectives. Commits to cultivating a culture of inclusion and belonging. </li><li>Marketing Strategy and Implementation:Oversees the development and execution of comprehensive marketing strategies for Continuing Education and Integrated Training Solutions. Identifies and capitalizes on cross-departmental marketing opportunities within Workforce Solutions and broader FRCC initiatives. Ensures consistent messaging, shared resources, and coordinated efforts to amplify outreach and impact. </li><li>Data Analysis and Critical Thinking:Prioritizes the use of data to inform decisions and communicates the importance of outcome-based evaluation within the department. Analyzes both quantitative and qualitative data to support tactical decisions and streamline operations. Understands and interprets data to enhance program effectiveness. Aligns project expenses with proposed budgets. Identifies and communicates options to resolve unexpected issues related to trainers, clients, or costs. </li><li>Commitment to Values:Models collaborative and ethical behaviors that reflect FRCC's institutional values. Champions a culture of service, integrity, and student-centered innovation. </li></ul> <p>Qualifications</p> <p>Required Education/Training & Work Experience:</p> <ul> <li>Master's degree in business, Finance, Accounting, Organizational Management or related field. </li><li>Three-to-five years of experience in education, training or professional learning and development. </li><li>Proven project management skills. </li><li>Supervisory experience. </li></ul> <p>Welcoming. Respectful. Inclusive. Together, we are FRCC.</p> <p>For information on Front Range Community College's Security, including Clery Act/Crime Statistics for the campuses and surrounding area, view FRCC's Annual Security Report.</p>