<p>Lead a team of NOC engineers and technicians, providing guidance, training, and mentorship to ensure optimal performance and development. Oversee daily operations of the NOC team, including scheduling, task allocation, and performance management. Ensure the continuous monitoring of network devices, systems, and applications to detect issues proactively and respond to critical events. Lead the team in responding to network incidents, managing escalation procedures, and ensuring timely resolution, and stakeholder notification. Work closely with other IT teams to resolve issues and improve network infrastructure. Generate and analyze performance reports and incident metrics for senior management and other stakeholders. Create and continuously evaluate and improve NOC procedures, tools, and workflows to enhance the overall efficiency and effectiveness of the team. Provide technical guidance and mentorship to NOC team members Participate in on-call rotation for after-hours support. Required: TS/SCI with Poly required Bachelor's degree in Business Management, Computer Science, Information Technology, or equivalent work experience 5+ years of related work experience Strong understanding of network protocols, infrastructure, and security concepts Experience with network monitoring tools and ticketing systems Excellent problem-solving and analytical skills Exceptional communication skills, both verbal and written Ability to work in a fast-paced, high-pressure environment Flexibility to work rotating shifts, including nights, weekends, and holidays Strong leadership and team management abilities Effective communication skills, both verbal and written Ability to work in a fast-paced, 24/7 environment</p>