<p>Do you have extensive strategic sales and marketing expertise? Are you looking to drive impactful security programs within a dynamic and high-performing organization? Then it's time to join Western Union as a Director, C2B Domestic.</p> <p>Western Union powers your pursuit</p> <p>This Director-level leader will own the development and execution of business strategies focused on biller engagement, growth, and innovation. This role requires a highly collaborative operator with proven experience in managing cross-functional teams, optimizing performance, and driving revenue-generating initiatives. The ideal candidate will demonstrate strong commercial acumen, people leadership, and stakeholder engagement capabilities across a complex matrixed organization.</p> <p>Role Responsibilities:</p> <ul> <li> <p>Lead the end-to-end strategy for growing the biller ecosystem, including acquisition, retention, and portfolio expansion.</p> </li><li> <p>Develop and execute commercial strategies, including pricing models, market positioning, and partnership frameworks.</p> </li><li> <p>Partner with senior leaders across Product, Marketing, and Sales to align roadmaps and unlock new revenue streams.</p> </li><li> <p>Act as the primary business representative and advocate for the C2B line of business within the organization.</p> </li><li> <p>Drive alignment across key functions such as Operations, Technology, Legal, Risk, Finance, and Compliance.</p> </li><li> <p>Collaborate with internal stakeholders to influence product innovation, customer experience enhancements, and marketing strategies.</p> </li><li> <p>Lead the sales strategy including prospecting, RFP development, and agency engagement for new biller acquisition.</p> </li><li> <p>Oversee account management strategies across all biller tiers, ensuring proactive engagement, issue resolution, and business performance tracking.</p> </li><li> <p>Support key negotiations and escalations as the executive contact for strategic partnerships.</p> </li><li> <p>Lead, coach, and support a high-performing team focused on account management, partner enablement, and business analysis.</p> </li><li> <p>Foster a culture of accountability, customer focus, and continuous improvement across the team.</p> </li><li> <p>Ensure operational rigor in tracking biller performance, campaign ROI, enablement processes, and weekly reporting.</p> </li><li> <p>Serve as business lead and thought partner for cross-functional product and tech initiatives, including app/web experiences and partner integrations.</p> </li><li> <p>Collaborate on marketing strategy and SEO efforts to elevate the brand across digital and partner channels.</p> </li><li> <p>Guide marketing campaign development and measure impact on biller and agent engagement.</p> </li><li> <p>Monitor industry trends, competitor strategies, and emerging technologies to identify market gaps and opportunities.</p> </li><li> <p>Lead research initiatives and partner evaluations to inform future growth strategies.</p> </li><li> <p>Evaluate and prioritize new biller verticals and product features in collaboration with internal stakeholders.</p> </li></ul> <p>Qualifications & Experience:</p> <ul> <li> <p>10+ years of experience in general management, business strategy, or commercial leadership roles, ideally within financial services or payments</p> </li><li> <p>Proven experience leading cross-functional teams and driving measurable business outcomes</p> </li><li> <p>Strong commercial and financial acumen with experience in pricing, forecasting, and P&L oversight</p> </li><li> <p>Demonstrated ability to influence across organizational levels and manage complex stakeholder relationships</p> </li><li> <p>Deep understanding of digital customer experiences, sales enablement, and partner management frameworks</p> </li><li> <p>Bachelor's degree required; MBA or equivalent advanced degree preferred</p> </li><li> <p>Strategic thinking with hands-on execution capability</p> </li><li> <p>Excellent communication, negotiation, and presentation skills</p> </li><li> <p>Ability to lead through ambiguity and prioritize competing demands</p> </li><li> <p>Customer-centric mindset with a strong analytical foundation</p> </li><li> <p>Experience with Salesforce, project management tools, and data analytics platforms</p> </li></ul> <p>We make financial services accessible to humans everywhere. Join us for what's next.</p> <p>Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.</p> <p>Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.</p> <p>Salary</p> <p>The base salary range is $175,000 - $200,000 USD per year, total on target compensation includes a base salary plus a variable target incentive that aligns with individual and company performance.</p> <p>Benefits</p> <p>You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.</p> <p>Your United States - specific benefits include:</p> <ul> <li> <p>Family First Program</p> </li><li> <p>Flexible Time off</p> </li><li> <p>Medical, Dental and Life Insurance</p> </li><li> <p>Tuition Assistance Program</p> </li><li> <p>Parental Leave</p> </li></ul> <p>Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.</p> <p>Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.</p> <p>For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.</p> <p>We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.</p> <p>#LI-AM3</p> <p>Estimated Job Posting End Date:</p> <p>06-16-2025</p> <p>This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.</p>