<p>Account Manager</p> <p>The Account Manager is responsible for managing and growing relationships with assigned customer accounts while serving as the primary point of contact for all account-related needs. This role focuses on ensuring customer satisfaction, coordinating internal resources, and driving account retention and growth through effective communication, problem-solving, and service delivery.</p> <p>Responsibilities:</p> <ul> <li>Serve as the primary point of contact for assigned customer accounts, building strong, long-term relationships. </li><li>Manage day-to-day account activities including order coordination, customer inquiries, issue resolution, and ongoing communication. </li><li>Collaborate with internal teams such as sales, production, operations, engineering, and shipping to ensure customer requirements are met. </li><li>Monitor account performance, order activity, and service levels to ensure timely and accurate delivery. </li><li>Address customer concerns related to pricing, lead times, order changes, shipping issues, and service requests. </li><li>Coordinate quotes, pricing updates, and order modifications as needed. </li><li>Maintain accurate customer records, account documentation, and system data within CRM or ERP platforms. </li><li>Identify opportunities to improve service, retain customers, and support account growth. </li><li>Provide regular updates to customers regarding order status, backorders, and delivery timelines. </li></ul> <p>Qualifications:</p> <ul> <li>Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent experience. </li><li>Previous experience in account management, customer service, or sales support roles. </li><li>Strong interpersonal and communication skills with the ability to work effectively with customers and internal teams. </li><li>Proven ability to manage multiple accounts and priorities in a fast-paced environment. </li><li>Strong organizational skills with high attention to detail and accuracy. </li><li>Proficiency in Microsoft Office and CRM or ERP systems. </li><li>Experience supporting B2B customers in manufacturing, distribution, or service-driven environments. </li><li>Experience handling pricing, quoting, or contract support. </li><li>Ability to analyze account needs and recommend solutions. </li></ul> <p>Job Details:</p> <ul> <li>Contract to Hire </li><li>100% onsite </li><li>Pay $22- $27 an hour depending on experience </li></ul> <p>If you are interested, please apply and submit your resume.</p> <p>Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.</p> <p>Pay Details: $22.00 to $27.00 per hour</p> <p>Search managed by: Kim Moeslein</p> <p>Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.</p> <p>Equal Opportunity Employer/Veterans/Disabled</p> <p>Military connected talent encouraged to apply</p> <p>To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy</p> <p>The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:</p> <ul> <li>The California Fair Chance Act </li><li>Los Angeles City Fair Chance Ordinance </li><li>Los Angeles County Fair Chance Ordinance for Employers </li><li>San Francisco Fair Chance Ordinance </li></ul> <p>Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p>