<p>Title: Customer Service Representative</p> <p>Location: Indianapolis, IN</p> <p>Reports to: Customer Service Manager</p> <p>The Company:</p> <p>Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.</p> <p>Our Jet Access family members are the heart of our core values, the center of everything we do and the foundation of our success. As a growing enterprise we are committed to providing you the tools and resources for a long and meaningful career with us.</p> <p>Expect a safe, positive, fast paced, and growth-oriented environment.</p> <ul> <li>Expect a culture focused on the wellbeing and happiness of our Team Members and their families. </li><li>Expect to work with a diverse and talented group of aviation professionals. </li><li>Expect your voice to be heard. </li><li>Expect to matter. </li></ul> <p>Your future success is our priority - Expect it all.</p> <p>Perks and Benefits:</p> <p>A generous benefit package, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. This is a tight-knit family with a collaborative and social environment. Leadership is compassionate, and transparent, and believes in empowering employees to achieve, not only for the business, but also their own personal success.</p> <p>Job Summary:</p> <p>Do you enjoy meeting and interacting with new people? As a Customer Service Representative, you will serve as the point of contact for customer requests, welcoming guests to your FBO and being the friendly voice at the end of the phone.</p> <p>Jet Access Customer Service Representatives are team oriented and work with our Line Service Technicians to anticipate the needs of our customers. While working in a fast-paced environment, our Customer Service Representatives have attention to detail and the ability to multitask, all while keeping a warm and friendly attitude. And no previous aviation experience is required!</p> <p>Core Schedule:</p> <ul> <li>Variable - Airport open 7 days/week 6:00 a.m. - 8:00 p.m. </li><li>On call or evening/weekend hours required. </li></ul> <p>Day in the Life:</p> <ul> <li>Ability to provide proactive, personalized customer experience to all general Aviation Clientele. </li><li>Concierge level services including hotel, catering, and ground transportation scheduling. </li><li>Coordination of services, such as aircraft fueling, GPU, Lavatory Service, and hangar storage. </li><li>Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication. </li><li>Educating customers on available services, promotions and programs. </li><li>Operation of Point of Sale, includes processing customer invoices, and reconciliation of aging reports. </li><li>Ensure the location is Safe and in compliance with all Safety Requirements. </li><li>Answering customer questions and resolving issues as necessary. </li><li>Upselling customers to increase revenue at your assigned location. </li><li>Maintain a clean and welcoming environment for customers, co-workers, and visitors </li><li>Other duties as assigned. </li></ul> <p>What will make you successful:</p> <ul> <li>High School Diploma or General Education Degree (GED) equivalent. </li><li>Excellent interpersonal, verbal, and written communication skills. </li><li>Proficient computer skills. </li><li>Must possess a valid state Driver's License. </li><li>Previous customer service experience preferred. </li><li>Previous FBO experience a plus, but not required. </li><li>Ability to read and respond to E-Mail communications. </li><li>Must possess a professional appearance. </li></ul> <p>Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.</p>