<p>Position Description</p> <p>Pay Grade: Coordinator 4</p> <p>The position provides program coordination for the Career & Professional Development (CPD) department within Wake Tech's Career Services. CPD offers career exploration and job readiness training to a unique and diverse population which includes current students, alumni, prospective students, and community members. This position plays a vital role in maintaining operational excellence, delivering exceptional customer service, and facilitating the smooth execution of non-credit workforce classes and programs.</p> <p>Responsibilities and Duties (*Essential Functions)</p> <p>To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.</p> <ul> <li>Manages, develops, and implements workflows for registration, scheduling, documentation, and reporting. </li><li>Coordinates the student user experience including enrollment, course selection, and pathway planning. Serves as the primary point of contact for internal and external inquiries including community support agencies. </li><li>Manages the contract lifecycle including creation, revision, and tracking. Coordinate payroll processes aligned with instructional delivery. </li><li>Collaborates with Workforce Development's Registrar to ensure compliance with college and system policies. Develops, maintains, and audits digital records via SharePoint and Teams. </li><li>Serves as the primary liaison for instructor and student concerns, proactively addressing issues and collaborating with CPD leadership to implement timely and effective resolutions with a high degree of customer service. </li></ul> <p>Oversees the preparation and distribution of class materials, documentation, and instructor resources. Coordinates timely delivery of instructor resources both in-person and via SharePoint and Teams.</p> <p>Provides onboarding and operational training for new staff and instructors on CPD procedures and Wake Tech systems.</p> <p>Supports data collection and analytics in collaboration with the Associate Director, compiling class reports, service utilization metrics, and participant satisfaction data.</p> <p>Works closely with Career Services Event & Marketing Coordinator to develop marketing plans that promote courses, events, and community outreach.</p> <p>Participates in and supports events, activities, and outreach within Career Services.</p> <p>Additional duties as assigned by CPD leadership.</p> <p>Qualifications</p> <p>Knowledge, Skills, and Abilities</p> <p>Ability to operate in a fast-paced work environment with strong organizational and prioritization skills to handle multiple tasks and projects</p> <p>Strong technical proficiency with Microsoft 365 applications</p> <p>Flexibility and reliability to work independently and in remote teams</p> <p>Demonstrated creativity and resourcefulness in troubleshooting, problem solving and developing new ideas and strategies</p> <p>Ability to travel to other campus locations, and work evening and weekend events, as necessary</p> <p>Excellent customer services skills across modes, in-person, online, via phone</p> <p>Minimum Requirements</p> <p>High School or equivalent</p> <p>Five years of administrative or program coordination experience, which includes at least three years of experience providing customer or user support.</p> <p>Experience using and managing cloud-based systems and applications such as Microsoft 365, Google Suite, etc.</p> <p>Preferences</p> <p>Associate's degree</p> <p>Experience in post-secondary education or training settings</p> <p>Experience supporting adult learners</p> <p>As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.</p>