<p>JobID: 210744855</p> <p>Category: Product Portfolio & Delivery</p> <p>JobSchedule: Full time</p> <p>Posted Date: 2026-06-05T22:50:18+00:00</p> <p>JobShift: Day</p> <p>:</p> <p>Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.</p> <p>As a Senior Associate in Service Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.</p> <p>Job responsibilities</p> <ul> <li>Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery </li><li>Considers and plans for upstream and downstream implications of new product features on the overall product experience </li><li>Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers </li><li>Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle </li><li>Writes the requirements, epics, and user stories to support product development </li><li>Raise blockers and manage dependencies by escalating issues to the Product Delivery Manager, ensuring teams have the resources needed for successful delivery </li><li>Lead end-to-end pilot delivery, overseeing intake, planning, execution, evaluation, and providing recommendations for scaling, ensuring smooth implementation and transition </li><li>Serve as a process expert across multiple product journeys, conducting thorough impact assessments to identify effects on end users and support informed decision-making </li><li>Communicate effectively and engage with all business levels, facilitating strategic discussions in large forums and with senior leaders to align on priorities and direction </li><li>Identify and influence solutions for process improvements, efficiencies, and gaps, focusing on enhancing product value and optimizing operational effectiveness </li><li>Lead complex change requests, including sponsored and regulatory-driven initiatives, ensuring flawless product readiness, conducting quality assurance, and driving adoption readiness through coordinated communications and stakeholder alignment </li></ul> <p>Required qualifications, capabilities, and skills</p> <ul> <li> <p>3+ years of experience or equivalent expertise in product management or a relevant domain area</p> </li><li> <p>Proficient knowledge of the product development life cycle</p> </li><li> <p>Experience in product life cycle activities including discovery and requirements definition</p> </li><li> <p>Developing knowledge of data analytics and data literacy</p> </li><li> <p>Demonstrated success in product management or a relevant domain, delivering results and driving initiatives forward</p> </li><li> <p>Experienced in executing operational management tasks and preparing teams for change readiness</p> </li><li> <p>Led complex change requests, including those driven by sponsors and regulatory requirements</p> </li><li> <p>Strong analytical skills to evaluate end-user impacts and recommend readiness actions</p> </li><li> <p>Skilled at identifying, influencing, and implementing process improvements, efficiencies, and closing gaps to enhance product value</p> </li><li> <p>Conducted thorough quality assurance on change requests to ensure high product quality and customer satisfaction</p> </li></ul> <p>Preferred qualifications, capabilities, and skills</p> <ul> <li>Able to translate impact assessments into clear readiness plans and measurable adoption outcomes </li><li>Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus </li><li>Track record of driving process improvements that enhance product value and customer outcomes </li><li>Strong cross-functional partnership to implement change with minimal disruption and high user satisfaction </li><li>Preferred experience supporting more than one CCB Operations Function/Line of Business </li></ul>