<p>Job Title: Fire Alarm Service Manager</p> <p>Location: Indianapolis</p> <p>Department: Alarm Division</p> <p>Reports To: Service Operations Manager</p> <p>Job Summary: The Fire Alarm Service Manager is responsible for managing all fire alarm service operations at the branch level. This includes overseeing scheduling, technician performance, customer service, code compliance, and job completion. The role ensures that fire alarm inspections, testing, troubleshooting, and maintenance are completed accurately, on time, and in compliance with NFPA and AHJ requirements.</p> <p>Key Responsibilities:</p> <ul> <li>Manage daily branch-level fire alarm service operations, including technician dispatch, workload management, and customer communication. </li><li>Ensure timely and compliant inspection, testing, and maintenance of fire alarm systems in accordance with NFPA 72 and local AHJ guidelines. </li><li>Review and approve T&M tickets and submit to accounting for invoicing </li><li>Assign WO projects requiring additional services or return trips to service project managers </li><li>Coordinate with sales, inspections, and JC teams to support seamless operations and customer satisfaction. </li><li>Monitor service quality, response times, and customer satisfaction at the branch level. </li><li>Assist with management of inventory of fire alarm parts, testing equipment, and tools. </li><li>Act as the point of contact for escalated service issues and emergency service calls. </li><li>Support hiring, onboarding, and professional development of service staff. </li><li>Ensure adherence to all safety protocols and fire protection regulations. </li></ul> <p>Qualifications:</p> <ul> <li>Strong leader, motivator and communicator, with the ability to prioritize, problem solve and make decisions. </li><li>5+ years of fire alarm service experience with at least 1-2 years in a supervisory or lead technician role. </li><li>Strong working knowledge of fire alarm systems and NFPA codes (especially NFPA 72). </li><li>NICET Level II in Fire Alarm Systems or ability to obtain within 6 months. </li></ul>