<p>Advantix is a rapidly growing telecommunications technology and expense management company powered by a team of customer enthusiasts, channel champions, tech experts, analysts, developers, and creatives. We thrive on delivering innovative solutions and a world-class experience with every interaction. Specializing in deploying, optimizing, and managing complex telecommunications programs, Advantix leverages its proprietary platform, award-winning solutions, and knowledgeable team to help organizations reduce costs, streamline operations, and boost productivity.</p> <p>Position Summary The Relationship Account Manager (RAM) is responsible for managing overall customer relationships, management of, and ensuring the success of assigned accounts. This role requires a dynamic, customer-focused professional who is passionate about telecommunications solutions and excels at building strong partnerships. The RAM will lead client onboarding, identify growth opportunities, and serve as the key liaison between the customer and Advantix. Reports to: Director of Client Experience</p> <p>Key Responsibilities</p> <p>Serve as the primary point of contact for assigned accounts, ensuring alignment with customer objectives. Build and maintain strong relationships with C-level executives, stakeholders, and key decision-makers. Demonstrate deep knowledge of Advantix systems, processes, and protocols; provide product demonstrations and training as needed. Identify and pursue growth opportunities within existing accounts; develop strategic business plans to drive expansion. Primary escalation point for issues or activities that directly impact the customer relationship. Collaborate with appropriate resources to ensure timely resolution, seeking management guidance when necessary. Maintain thorough documentation of issue resolution, including root cause analyses and Service Delivery Incidents (SDIs) as required. Lead customer-initiated projects, managing timelines, resources, and deliverables. Conduct comprehensive account reviews to assess performance and identify improvement areas. Onboarding of new clients including, but not limited to, provider billing, LOAs, AOP training, etc., collaborating with Implementation, Reporting, and Optimization teams to meet deadlines. Foster collaboration across internal teams to achieve customer satisfaction goals; mentor and encourage team members. Set and track goals for self, account team, and customers, including stretch objectives for professional growth and business development.</p> <p>Core Competencies</p> <p>Communication (oral & written) Relationship Management Account & Project Management Customer Service & Conflict Resolution Problem Solving & Negotiation Skills Technical Aptitude Presentation Skills Telecom Industry Knowledge Microsoft Office Suite & Intermediate Excel</p> <p>Qualifications Experience:</p> <p>RAM II: 3-6 years Strong understanding of telecommunications (wireline and wireless). Ability to resolve practical problems and interpret instructions in various formats. Proficiency in calculating figures such as discounts, interest, and percentages.</p> <p>Education & Skills</p> <p>Bachelor's degree (B.A.) or equivalent experience (6+ years in a related role). Ability to read and interpret documents such as statements of work (SOW), client solutions, and procedure manuals. Skilled in writing reports and presenting to client groups. Knowledge of Microsoft Office, Salesforce, and Advantix internal software (preferred).</p> <p>Additional Information</p> <p>Full-time position. Requires prolonged periods of computer work. Travel is required for the execution of the duties of the position. Additional duties may be assigned by the Director of Client Experience as needed to meet business objectives. All Internal/External calls are required to be video calls.</p> <p>Compensation: Compensation Range: $60,000-$70,000 Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range. While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.</p> <p>ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F</p>