<p>Purpose</p> <p>This agent will handle heavy marketing + service duties, books tours, etc.</p> <p>Pay</p> <p>Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions\</p> <p>Schedule</p> <p>Training M-F for about 4-6 weeks</p> <p>Post training: Saturdays REQUIRED, and you will have a week day and Sundays off</p> <p>Principal Duties and Responsibilities</p> <ul> <li>Day to day marketing and services </li><li>Handles any points discrepancies for sales </li><li>Helps close deals with prospect or owners appeasements </li><li>Assistance with all Global Exchange needs </li><li>Assistance with all Club and Lifestyles Plus needs </li><li>Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues </li><li>Assist with ordering supplies for call center </li><li>Monitor and respond to Social Media posts </li><li>All other duties as assigned </li></ul> <p>General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.</p> <p>Job Requirements</p> <p>Education, Essential Training / Certifications, and Experience:</p> <ul> <li>2+ years of Customer Service experience </li><li>Proficiency with Microsoft Office applications, High proficiency in MS Office </li><li>Previous experience as customer service, reservations, or travel agent (desired) </li><li>A strategic mindset to problem solve and craft win/win solutions </li><li>Experience working with Owners in a timeshare or call center atmosphere </li><li>Knowledge in Time Share Ware is a must </li></ul> <p>Skills, Knowledge, and Abilities:</p> <ul> <li>Strong analytic, problem-solving skills to pinpoint issues and identify solutions </li><li>Strong written and verbal communication skills </li><li>High end customer service skills </li><li>Travel experience </li><li>Flexible schedule Ability to work holidays and weekends are a must </li><li>Competent working with Microsoft Office suite, including Word, Outlook, and Excel </li></ul> <p>Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts</p> <ul> <li>Regular Hours and Weekend </li></ul> <p>Travel:</p> <ul> <li>None </li></ul>