<p>Must Have Technical/Functional Skills</p> <ul> <li>Experience in operational support for cloud-based environments, specifically AWS and Azure. </li><li>Manage and maintain Windows server environments, ensuring system stability and performance </li><li>Analyzed and resolved system performance issues using tools such as Splunk and AppDynamics </li><li>Knowledge of DevOps practices and tools. </li><li>Familiarity with containerization technologies (e.g., Docker, Kubernetes). </li><li>On-call support and Major Incidents handling </li><li>AI Tools: Utilize latest technologies to implement and streamline operational efficiencies </li><li>Cloud Computing & Virtualization: Experience with Azure, AWS, and VMware across enterprise environments. </li><li>IT Monitoring & Analytics: Hands-on expertise with AppDynamics, Splunk, and Zenoss for performance monitoring and incident detection. </li><li>Operating Systems & Infrastructure Management: Experience in AIX, Linux, Windows, z/OS, and mainframe/distributed systems. </li><li>Automation & Orchestration Tools: Experience with BMC BladeLogic, IPsoft IPcenter, Blue Prism RPA, and TWS/Maestro. </li><li>DevOps & Collaboration Platforms: Proficient with Azure DevOps, ServiceNow (support DLs and following up on tickets; prepare various report metrics), SharePoint (Admin with Wiki creation), Teams, and Miro. </li><li>Cross-Functional Team Leadership: Lead globally distributed Agile teams, including responsibilities of multiple roles. </li><li>Incident Management & Root Cause Analysis: Senior-level experience managing major incidents, reducing MTTR, and maturing RCA processes. </li><li>Agile Project & Product Delivery (SAFe/Scrum): Deep agile background with external certifications; experience in PI Planning, DevOps, and Release Train coordination. </li><li>System Integration, Deployment & Environment Management: Code deployments, environment readiness, and system lifecycle operations across cloud and on-prem platforms. </li><li>Risk Management & Operational Resilience: Experience in identifying risks, leading Disaster Recovery/Business Continuity exercises, and ensuring operational continuity under pressure. </li></ul> <p>Responsibilities</p> <ul> <li>Provide operational support for cloud-based environments, specifically AWS and Azure </li><li>Manage and maintain Windows server environments, ensuring system stability and performance (both on prem and cloud). </li><li>Monitor and analyze system performance using tools such as Splunk and AppDynamics. </li><li>Implement and maintain best practices for cloud security and compliance. </li><li>Assist in the deployment and configuration of applications and services. </li><li>Document processes, procedures, and system configurations for knowledge sharing. </li><li>Participate in on-call support rotation as needed. </li><li>Implement AI functionalities as required by end-user community. </li><li>Lead globally distributed Agile teams supporting complex IT environments across distributed, mainframe, and cloud platforms. </li><li>Manage end to end environment operations, including batch processing, system monitoring, code deployments, and database refresh coordination. </li><li>Oversee major incident management, driving rapid triage, escalation, communication, and resolution to minimize business impact. </li><li>Perform advanced root cause analysis, maturing RCA processes and reducing repetitive issues and MTTR. </li><li>Implement and optimize monitoring solutions using AppDynamics, Splunk, and Zenoss to proactively detect and resolve performance issues. </li><li>Execute system lifecycle activities, including installations, upgrades, decommissioning, and compliance aligned operations across on prem and cloud environments. </li><li>Lead knowledge transfer, ensuring complete, compliant, and seamless handoffs across internal and external teams (including utilization of KB articles). </li><li>Drive continuous improvement initiatives, reducing manual interventions, identify repetitive patterns then work with teams to mitigate findings, improving batch job reliability, and enhancing operational efficiency. </li><li>Support disaster recovery and business continuity, validating system resilience through Disaster Recovery/Business Continuity exercises and configuration reviews. </li><li>Administer collaboration and ITSM platforms, including SharePoint, ServiceNow, and Azure DevOps, ensuring accurate documentation and streamlined workflows. </li></ul> <p>Base Salary Range : $85,000 to $100,000 Per Annum</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SV2</p> <p>#LI-KUMARAN</p>