<p>Job Description:</p> <p>I. Position Summary:</p> <p>The Program Manager is responsible for direct management and operational support of the Independent Living (IL) Programming Team at NewBridge on the Charles, including program coordinators, interns, etc. The position requires planning, coordinating, and implementing sessions, programs and events to enhance the Independent Living community and meet the intellectual, social, spiritual and physical needs of its residents.</p> <p>The Program Manager is expected to have self-assurance and the confidence to purposely drive toward results while problem-solving and engaging the commitment of others. A leadership style that is goal oriented, and yet motivates, trains, and engages others in an enthusiastic way is important. The emphasis on building rapport and trust with individuals and groups requires an outgoing, poised, and persuasive communication style. The ability to learn quickly and thoroughly, while continually recognizing and adapting to changing conditions, is critical. The job environment is flexible, constantly changing and provides opportunity for professional growth.</p> <p>II. Core Competencies:</p> <ul> <li>Be available to build trusting relationships with the residents, team members and colleagues. </li><li>Listen attentively; speak respectfully. Promote an "emotional" connection. Commit to providing the highest quality of preparation and presentation. </li><li>Demonstrate a strong commitment to the mission of Hebrew SeniorLife and other partner institutions; project a warm, friendly customer service-oriented approach and "can-do" attitude, and strive to make every encounter with a resident into a positive and meaningful experience and opportunity. </li><li>Accept responsibility for all tasks assigned. </li><li>Ability to work with confidential data and adhere to organizational and legal disclosure requirements </li><li>Operate ethically with a high degree of accuracy </li><li>Ability to meet deadlines </li><li>Superb organizational skills. Must be proactive, disciplined, and able to streamline work volume in order to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing. Must have ability to handle difficult situations with patience and empathy. </li></ul> <p>III. Job Responsibilities:</p> <ul> <li>Manage all aspects of the daily functioning of programming for IL </li><li>Develop the Independent Living calendar of programs and events, using internal resources and external talent. </li><li>Coordinate the publishing of the weekly calendar of programs and events in the TouchTown system </li><li>Assess resident needs and interests to plan high quality programming experiences </li><li>Identify and schedule performers, speakers, etc. on a monthly basis delivering the high quality and diverse programs expected by our residents </li><li>Arrange for proper documentation from all vendors to ensure their invoices are submitted and paid in a timely manner </li><li>Manage vendors and suppliers (in coordination with AL Program Manager) related to onsite equipment including but not limited to audio visual equipment, pianos, etc. </li><li>Monitor programming labor and operating expenses relative to budgets </li><li>Initiate and lead disciplinary action, if necessary, with support of the Director of Community Life </li><li>Complete annual reviews for Program Administrators, Program Coordinators, and other Programming staff in a timely manner </li><li>Manage all aspects of holiday celebrations, annual events, and joint programs with the Marketing and Culinary departments </li><li>Ensure program team adheres to all EOEA requirements </li><li>Support the needs of resident led committees, clubs, and interest groups </li><li>Fulfill other duties and responsibilities as assigned, and accept changes in working venue, schedule, or tasks assigned. </li></ul> <p>Communication</p> <ul> <li>Communicates with members and staff in a manner that conveys respect, caring and sensitivity </li><li>Responsible for communicating and responding to issues and problems in a timely and efficient manner </li><li>Responds to residents in all situations with a calm, sensitive and supportive approach </li></ul> <p>Teamwork/Collaboration and Flexibility</p> <ul> <li>Is flexible to the needs of the Community Life Department and NewBridge on the Charles </li><li>Acts in a manner outside the traditional "role" as needed in order to meet members' needs </li><li>Works as a member of the team by proactively working to meet member needs </li><li>Promotes a healthy environment by demonstrating trust, mutual respect, visible support and open, honest communication with team </li><li>Is aware and respects others' cultures, values, and backgrounds and considers differences when communicating and providing services. </li><li>Works closely with the Assisted Living Program Manager to collaborate on ideas, resources, and joint programs </li></ul> <p>Professionalism</p> <ul> <li>Follows all policies and procedures set forth by the organization and outlined in NBOC and HSL policy manuals and the employee handbook. </li><li>Maintains confidentiality of members and wellness information </li><li>Meets all requirements as outlined by regulatory and licensure, and clinical standards </li></ul> <p>Technical Skills/Documentation</p> <ul> <li>Demonstrates competence with data entry </li><li>Maintains documentation in accordance with professional standards and guidelines </li><li>Uses the computer as trained to access emails and other online resources. </li></ul> <p>Leadership/Development</p> <ul> <li>Is an active participant in shared governance (committees, tasks force etc.) as assigned </li><li>Seeks opportunity for professional development by attending internal and external trainings, educational programs and conferences </li></ul> <p>Safety</p> <ul> <li>Practices in accordance with established standards for safety of members, self and co-workers </li><li>Identifies and reports basic safety issues or problems and takes action whenever appropriate </li><li>Identifies and reports errors/potential errors according to policy </li><li>Uses equipment as trained and according to organizational policy </li><li>Adheres to all infection control policies </li><li>Promotes the health and safety of all by following established infection control procedures (i.e., hand washing, use of PPE, etc.) </li></ul> <p>IV. Qualifications</p> <ul> <li>Minimum of 10 years related experience planning programs for seniors </li><li>Minimum of 5 years supervisory experience required </li><li>Bachelors degree required </li><li>Ability to be self-directed </li><li>Computer literacy: experience with Windows, Word, PowerPoint, and Excel </li><li>Ability to work some weekends and evenings as necessary </li></ul> <p>Remote Type</p> <p>On-site</p> <p>Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>