<p>Site: Massachusetts Eye and Ear Infirmary</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Per diem, up to 30 hours a week. Schedule: Monday-Friday (no weekends); hours may vary.</p> <p>Job Summary</p> <p>POSITION SUMMARY:</p> <p>Responsibilities include reviewing, verifying and updating patient demographic and insurance information, collecting patient payments, resolving registration-related edits and acting as a liaison between clinics and patients.</p> <p>Qualifications</p> <p>ESSENTIAL FUNCTIONS:</p> <p>Access scheduled appointments through work queues to review and correct registration-related issues. Interact with patients in person, on phone and in email communication. Review, confirm and update demographic and insurance information with patients. Receive and process payments from patients for pre-determined deposits, co-payments, deductibles and self-pay payments and provide receipts. Prepare, reconcile and close daily cash drawer at end of shift. Direct all patients seeking financial assistance to the Financial Coordinators. Maintain strict confidentiality regarding all patient matters and secure all patient information. Assist internal customers in tasks necessary to ensure complete patient satisfaction and revenue assurance. Other duties as assigned.</p> <p>EDUCATION AND EXPERIENCE:</p> <ol> <li> <p>High School diploma or GED completion required</p> </li><li> <p>Excellent communication and interpersonal skills.</p> </li><li> <p>Ability to work independently.</p> </li><li> <p>Medical Terminology and Accounts Receivable background helpful.</p> </li></ol> <p>WORKING CONDITIONS:</p> <p>Employee will be present in a clinical and outpatient setting which has high patient volume.</p> <p>Employee must be able to work in a busy environment that may have multiple interactions amongst many people happening at once.</p> <p>Employee must be able to work in a fast-paced atmosphere requiring multi-tasking, attention to detail and listening skills.</p> <p>Employee will be interacting with patients speaking different languages and from different cultural backgrounds.</p> <p>Knowing multiple languages is a plus.</p> <p>Additional Job Details (if applicable)</p> <p>Physical Requirements</p> <ul> <li>Standing Occasionally (60%) </li><li>Walking Occasionally (50%) </li><li>Sitting Constantly (40%) </li><li>Pushing Rarely (Less than 50%) </li><li>Stooping Occasionally (10%) </li><li>Kneeling Rarely (Less than 10%) </li><li>Crouching Rarely (Less than 10%) </li><li>Reaching Occasionally (30%) </li><li>Talking Constantly (100%) </li><li>Hearing Constantly (100%) </li></ul> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>243-245 Charles Street</p> <p>Scheduled Weekly Hours</p> <p>0</p> <p>Employee Type</p> <p>Per Diem</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>