<p>Introduction</p> <p>Joining the IBM Expert Labs team means you'll have a career delivering world class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Expert Labs means accelerating the time to value for technology while our clients focus on what they do best running and growing their business.</p> <p>An industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators as you apply passion to work that will positively impact the world around us.</p> <p>Your role and responsibilities</p> <p>As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving, communication, and service orientation skills. As a member of IBM Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges. This role combines technical expertise, operational excellence, strategic account management, and program leadership to drive successful client engagements and business growth in the Z software portfolio.</p> <p>The ideal candidate is a strong communicator who can bridge technical and business conversations, building trusted relationships with IBM clients and internal teams while delivering complex infrastructure programs. You will serve as a key liaison between technical teams, account executives, and clients, ensuring seamless program execution and driving revenue growth through expanded engagements.</p> <p>Required education</p> <p>High School Diploma/GED</p> <p>Preferred education</p> <p>Bachelor's Degree</p> <p>Required technical and professional expertise</p> <ul> <li>Understanding of technical architectures, software tooling, modernization approaches, security concepts, and site reliability and performance concepts </li><li>Understanding of DevOps and CI/CD pipelines, cloud and containerization concepts, especially within hybrid cloud scenarios </li><li>Data and analytics knowledge, experience gathering and reporting data metrics and using analytics tools </li><li>Cybersecurity and compliance awareness, especially in the context of regulated workloads running on IBM Z </li></ul> <p>Program, Leadership, & Delivery Skills</p> <ul> <li>End-to-end program planning and execution across multiple phases and cross-functional teams </li><li>Ability to translate technical requirements into business outcomes </li><li>Metrics-driven delivery mindset using KPIs, OKRs, and dashboards </li><li>Expertise with Agile, Scrum, and hybrid delivery models used in large enterprise software organizations </li><li>Clear communication across technical and non-technical audiences, including executives </li><li>Effective facilitation of technical discussions, architectural reviews, and decision-making forums </li><li>Strong documentation, organization, and storytelling skills, ensuring clarity in program status and technical context </li><li>Proactively identify, assess, and mitigate program risks to ensure successful delivery </li><li>Long-term strategic thinking </li><li>Navigate and analyze financial charts, budgets, and project financials to ensure program profitability </li></ul> <p>Preferred technical and professional experience</p> <ul> <li>Mainframe systems software programming experience </li><li>Understanding of IBM Z architecture (z/OS, z/VM, z/Linux, z/TPF, hardware concepts like LPARs, PR/SM) and with IBM Z software tooling </li><li>Experience with mainframe modernization approaches, including APIs, Linux on Z, hybrid cloud patterns, and z/OS Connect </li><li>Risk management and mitigation strategies for large-scale enterprise programs </li><li>Identification and resolution of less clearly defined problems using established procedures and/or protocols as guidelines </li><li>Experience maintaining comprehensive project documentation, including status reports, risk registers, and deliverable tracking </li><li>Cultivate and strengthen relationships with IBM Expert Labs clients and internal account teams </li><li>Experience building reusable assets, frameworks, and methodologies to accelerate projects; identify and implement process improvements to enhance operational efficiency and project delivery </li><li>PMP, SAFe, AWS/Azure/GCP certifications, ITIL, or similar credentials </li></ul> <p>ABOUT BUSINESS UNIT</p> <p>IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.</p> <p>YOUR LIFE @ IBM</p> <p>In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.</p> <p>Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.</p> <p>Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.</p> <p>Are you ready to be an IBMer?</p> <p>ABOUT IBM</p> <p>IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.</p> <p>Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.</p> <p>At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.</p> <p>IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.</p> <p>OTHER RELEVANT JOB DETAILS</p> <p>IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:</p> <ul> <li>Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being </li><li>Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs </li><li>Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law </li><li>Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals </li><li>Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences </li></ul> <p>We consider qualified applicants with criminal histories, consistent with applicable law.</p> <p>This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.</p> <p>IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.</p> <p>The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.</p>