<p>Must Have Technical/Functional Skills</p> <ul> <li>Hardware and Software Troubleshooting laptop, desktop </li><li>Customer Service </li><li>Communication Skills </li></ul> <p>Roles & Responsibilities</p> <ul> <li>Face to face technical support for laptop desktop </li><li>Deployment of Desktop/Laptop/phones </li><li>Diagnosing and resolving technical issues, including hardware, software, and network problems. </li><li>Install, configure, and maintain computer systems, peripherals, and software. </li><li>Provide technical assistance and training to end-users, answering questions and resolving problems. </li><li>Perform regular maintenance and updates on client systems and software. </li><li>Maintain detailed records of service visits, issues resolved, and procedures. </li><li>Collaborate with other team members, including Service Desk, Network teams, and third-party vendors. </li><li>Provide support for Audio/Visual equipment in meeting rooms </li></ul> <p>Salary Range: $50,000 -$65,000 a Year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-DNI</p>