<p>Property</p> <p>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.</p> <p>Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.</p> <p>Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.</p> <p>Check out this video for more information on our great company!</p> <p>Location Description</p> <p>Welcome to Boston Marriott Newton, a premier property within the Pyramid Global Hospitality portfolio. Located along the scenic banks of the Charles River in Newton, Massachusetts, our hotel features 430 well-appointed guest rooms and an expansive 34,090 sq ft of versatile meeting space, offering a dynamic work environment that combines comfort with functionality.</p> <p>At Boston Marriott Newton, we are dedicated to providing exceptional service and fostering a supportive work culture that prioritizes growth and development. Our team members have the opportunity to thrive in a collaborative atmosphere, working alongside professionals who share a commitment to excellence. We offer a variety of roles across departments such as guest services, food and beverage, housekeeping, sales and marketing, and more.</p> <p>Joining our team means becoming part of a community that values teamwork, professionalism, and a passion for delivering outstanding experiences. With comprehensive training programs and a focus on personal development, we equip our employees with the tools they need to succeed. If you are driven and enthusiastic about hospitality, we invite you to explore the rewarding career opportunities at Boston Marriott Newton. Start your journey with us today.</p> <p>Overview</p> <p>The Newton Marriott Hotel will embrace our employees through a culture of care, focused on giving respect, offering support and providing rewards.</p> <p>We offer our employees the following benefits:</p> <ul> <li>Free Employee Meal Plan! </li><li>Comprehensive employee benefit/insurance programs! </li><li>Company Paid Life & AD&D Insurance! </li><li>401K with Employer Match! </li><li>Paid Time Off! </li><li>Travel Discounts with Marriott brand & Pyramid Hotel Group properties! </li><li></li></ul> <p>At this time, we are seeking a full time Night Auditor.</p> <p>Responsibilities will include:</p> <ul> <li>Completing audits of hotel transactions during evening shifts. </li><li>Accurately completing necessary reports and paperwork to close business for the day and reset systems for the next day. </li><li>Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. </li><li>Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, etc. as appropriate </li><li>Verify payment using electronic acceptance methods. Handle cash and other payment methods, make change and balance an assigned house bank. Post charges to guest rooms and house accounts using the computer. </li><li>Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. </li><li>Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. </li><li>Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. </li><li>Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. </li><li>Other duties as required/assigned. </li></ul> <p>Qualifications</p> <ul> <li>Available to work third shift </li><li>Previous night audit experience preferred </li><li>Prior hospitality experience preferred </li><li>Experience with Marriott Systems a plus </li></ul>