<p>As a Technical Solutions Analyst I, you will be responsible to perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. This is a client facing role that you will interact with users daily.</p> <ul> <li>You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. </li><li>You will also document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work-based on severity and urgency balancing client and business needs. You will also collaborate among and across teams to ensure issues are addressed by the appropriate individuals. </li><li>The candidates need to be willing to work on on-call support and open to work in different shifts </li></ul> <p>Candidates that are within driving distance to locations listed below will be considered.</p> <ul> <li>Nashville, TN </li><li>Columbia, MD </li><li>Orlando, FL </li><li>Kansas City, MO </li></ul> <p>Career Level - IC1</p> <p>As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.</p> <p>We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.</p> <p>Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p> <p>We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.</p> <p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p>