<p>Minimum Requirements:</p> <ul> <li>High school diploma minimum. </li><li>Previous experience with switchboard/reception in a fast-paced office </li><li>Bilingual in Spanish; capable, sensitive, and articulate in conversational English and Spanish. </li><li>Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, and the general public. </li><li>Reliable and professional in behavior and appearance. </li></ul> <p>Essential Responsibilities and Duties:</p> <ul> <li>In accordance with established procedures, receives and forwards all incoming phone calls as appropriate (to Dental Director or Practice Manager) in a friendly manner. </li><li>Takes messages from callers as necessary. </li><li>Facilitates general telephone operations. </li><li>Efficiently schedules dental appointments of returning and new patients: notes patient name, CHC ID number (if a return visit) or "new" (if first-time patient), age, phone number, type of visit, and interpreter needs, if any. </li><li>Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various providers, and any interpretation needs. </li><li>Makes patient return calls in a timely fashion. </li><li>May assist patients or staff with bilingual interpretation as time permits. </li><li>Maintains work area in a clean, organized, and orderly fashion to facilitate interactions </li></ul> <p>with other staff and to reflect well on the Health Center when viewed by the public.</p> <ul> <li>Maintains confidentiality of all health center information. </li><li>All other duties as required. </li></ul> <p>Physical Requirements:</p> <p>Prolonged periods of sitting at a desk and writing on a computer.</p> <p>From time to time, this position requires the ability to work long and arduous hours.</p>