<p>Position: Account Representative</p> <p>Pay: $53,000</p> <p>Schedule: 8am-5pm/ Variable</p> <p>Job Description:</p> <p>Forward Air is looking for a capable and dedicated individual to work as an Account Representative. The qualified candidate will coordinate all activities of administrators and other support personnel. The Account Representative will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe pickup/delivery of freight on assigned shifts. In addition, the representative will provide administrator training, performance feedback, and provide disciplinary recommendations to the manager when necessary. Previous experience with pickup and delivery operations is a plus.</p> <p>Core Responsibilities & Duties:</p> <ul> <li>Ensure all work is performed according to Forward Air approved procedures, standards, and specifications </li><li>Directly supervise all activities of administrators engaged in securing, monitoring, and communicating about customer shipments </li><li>Accrue vendor costs and work to resolve any variances </li><li>Assign job tasks to administrators according to schedules </li><li>Provide guidance to team members on goals and objectives on a weekly basis </li><li>Coordinate work assignments, monitor performance, and provide training on relevant job duties </li><li>Ensure all duties are adequately covered and provide coverage when necessary </li><li>Other duties as assigned </li></ul> <p>Requirements:</p> <ul> <li>Three (3) years freight shipping operations or account management experience preferred </li><li>Have strong time management skills and the ability to work well under pressure </li><li>Ability to drive performance of team members </li><li>Must possess demonstrated leadership ability </li><li>Strong team player that thrives in a fast-paced environment </li><li>Must be willing to work a flexible schedule </li></ul> <p>Skills:</p> <ul> <li>Ideal candidate will possess a "can do" attitude with a "will do" work ethic </li><li>Ability to communicate effectively with all levels of operation </li><li>General computer skills - Microsoft Office, Outlook, etc. </li><li>Excellent communication and problem-solving skills </li><li>Team oriented </li></ul> <p>Forward Air is an Equal Opportunity employer.</p>