<p>POSITION: Analyst Accounts Receivable</p> <p>Spencer Technology is a global provider of field services and support and related offerings to channel and end users alike. Focused on infrastructure covering cabling through to all the active equipment, Spencer actively helps customers with their digital challenges supporting them with design, engineering, procurement, deployment, and aftercare needs to enable customers a cost-effective means by which to address these challenges. Spencer services a significant number of well-known brands such as Louis Vuitton, Specsavers and Swarovski.</p> <p>Our core values are:</p> <ol> <li> <p>Client First</p> </li><li> <p>Integrity</p> </li><li> <p>Innovative</p> </li></ol> <p>It is critical that these values resonate with you, and you are willing to make a commitment to actively represent these values in the work that you do.</p> <p>JOB DESCRIPTION:</p> <p>The Accounts Receivable Analyst position requires a skilled and detail-oriented individual with excellent communication and record-keeping skills. The ideal candidate should be organized, self-motivated, and proficient in general accounting principles. This role involves managing invoicing processes, responding to customer inquiries, maintaining customer files, managing disputes, and assisting with various accounts receivable tasks. Strong Excel skills, the ability to prioritize tasks, and effective communication are essential for success in this position.</p> <p>Role and Responsibilities - Primary:</p> <ul> <li>Invoicing Management: </li><li>Prepare and deliver high volume invoicing to customers, ensuring compliance with their specific invoicing preferences (email, customer portals, weekly-monthly consolidated billing prepared in Excel). </li><li>Customer Inquiry Handling: </li><li>Respond to customer inquiries promptly and professionally, demonstrating attention to detail and providing accurate information. </li><li>Customer File Maintenance: </li><li>Maintain and update customer files, including changes to names, addresses, or invoice delivery instructions. </li><li>Undelivered Invoices Management: </li><li>Track undelivered invoices and maintain an up-to-date Excel file to ensure timely resolution. </li><li>Dispute Resolution: </li><li>Monitor disputes and facilitate timely and accurate resolution, escalating complex issues to appropriate project or service team members or management. </li></ul> <p>Other Duties:</p> <ul> <li> <p>Payment Processing:</p> </li><li> <p>Prepare, verify, and post customer payments retrieved from the bank website, ensuring accuracy and completeness.</p> </li><li> <p>Additional AR Responsibilities:</p> </li><li> <p>Assist with various accounts receivable tasks as needed to support departmental objectives.</p> </li><li> <p>Support to AR Manager</p> </li><li> <p>Provide support to the Accounts Receivable Manager as required to achieve departmental goals.</p> </li></ul> <p>Required Skills/Abilities:</p> <ul> <li>3-5 years of experience in the accounting field preferred. </li><li>Experience with customer portals is a plus. </li><li>Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously. </li><li>Knowledge of NetSuite is advantageous. </li><li>Excellent time management skills with a keen attention to detail. </li><li>Strong customer service and communication skills. </li><li>Proficiency in creating, editing, and maintaining Excel spreadsheets. </li></ul> <p>Education:</p> <ul> <li>Bachelor's degree in Accounting, Finance, or related field preferred </li></ul>