<p>In Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have an outstanding career opportunity available, as we're looking for the "right person" to serve as Senior Information Technology Technician for the Information Services Department.</p> <p>Information Services Department</p> <p>The Information Services (IS) Department provides essential internal services to all City departments through the integration of people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the City to function securely and reliably. We recognize the importance of partnering with City departments to develop technology solutions that are innovative, secure, reliable, cost effective and scalable. We believe in the concept of future proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into three divisions: Technology Engagement & Support, Business Applications and Infrastructure Systems. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department.</p> <p>The Position</p> <p>Under general supervision, the Senior Information Technology Technician performs a variety of technical duties to provide effective support for computer and network services. The Senior Information Technology Technician performs journey-level work with discretion regarding the application of procedures and guidelines. Positions assigned to this classification must possess advanced knowledge of the principles, theories, and best practices required to perform the work.</p> <ul> <li>Responds to service requests for assistance with desktop computer, peripheral equipment, telecommunication, audio visual or other related technology problems; makes initial assessment of problem to determine source and possible solutions </li><li>Utilizes and updates system maintenance logs and other tools to prepare trouble tickets and to track and respond to service requests </li><li>Monitors the performance and capacity of information system components; uses performance monitoring and capacity planning tools to ensure that assigned systems and applications are performing effectively; monitors the capacity of disk drives; adjusts system resource thresholds to assure optimum performance and efficiency of resource utilization </li><li>Performs routine information system security duties; implements network and data security standards; implements administrative and technical safeguards as needed to ensure appropriate security monitoring, mitigation, documentation and auditing for compliance as well as investigative purposes </li><li>Creates and maintains network shares, printers and server monitoring devices; configures network communication devices for optimum server and network connectivity </li><li>Performs various system quality assurance activities; tests and troubleshoots system issues </li><li>Implements and monitors hardware and software upgrades, patches, security and backup/recovery processes; utilizes appropriate tools to install and test upgrades and patches </li><li>Obtains new and upgraded system hardware and software from vendors </li><li>Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions </li><li>Communicates to higher-level staff regarding documentation, testing and scheduling concerns; communicates production or testing problems to user departments and keeps them apprised of schedule changes </li><li>Reports to work as scheduled and works various hours, including nights and weekends as deemed necessary by manager/supervisor, to conform with changing priorities and deadlines; maintains regular and consistent attendance record </li></ul> <p>Click here to see the full list of essential duties</p> <p>Education:  Associate's degree in computer science, telecommunications or other closely related field.</p> <p>Experience: Four (4) years' responsible experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, printers, and configuration of said hardware and associated software.</p> <p> </p> <p>License/Certificate:  A valid California Class C driver's license and an acceptable driving record are required at the time of appointment and throughout employment. </p> <p>SPECIAL CONDITIONS</p> <p>Must be able to respond to emergency services call out</p> <p>Must pass a comprehensive background investigation</p> <p>Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program.</p> <p> </p> <p>Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.</p> <p>APPLICATION AND SELECTION PROCESS</p> <ul> <li>An online application must be fully completed </li><li>Applicants who BEST meet the City's needs will be invited to participate in the assessment process, which includes a virtual oral examination (weighted 100%). </li><li>Selection Interview </li><li>Background </li><li>Appointment </li></ul> <p>Click here to see the full job description</p>