<p>About Inhabit</p> <p>Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.</p> <p>About ePremium</p> <p>We are passionate about building a world-class sales team, as we believe that exceptionally talented people are the key to delivering a great customer experience at every turn. We provide a unique opportunity to grow by being surrounded with a team of brilliant and experienced individuals and leaders. Our team is dedicated to cultivating personal and professional development by creating a culture of feedback, transparency, innovation, passion, learning and winning. Our business is dependent on happy clients who understand and participate in the ePremium vision. Job Description Summary The Call Center Manager leads the Customer Service department and has HR responsibilities for on-site and off-shore associates. This role will ensure a positive customer experience while maintaining satisfactory performance metrics.</p> <p>Job Description Summary</p> <p>The Call Center Manager leads the Customer Service department and has HR responsibilities for on-site and off-shore associates. This role will ensure a positive customer experience while maintaining satisfactory performance metrics.</p> <ul> <li>Have direct leadership of a team of supervisors, leads, and associates </li><li>Plan for, communicate, manage, and track daily activities </li><li>Manage and direct activities to meet performance metrics </li><li>Manage on-site and off-site teams </li><li>Provide on-going coaching and training to associates </li><li>In collaboration with others, design or redesign workflows and processes </li><li>Act as the point of contact for various service-related tasks </li><li>Support other department leaders and associates in the delivery of ad hoc tasks and activities </li><li>Maintain knowledge of all company products and programs </li><li>Facilitate regular one on one meetings and periodic performance reviews with associates </li><li>Perform quality management in real time and using call/chat recordings </li><li>Provide mentoring, coaching, and ongoing trainingFocus on high levels of customer satisfaction with clients </li><li>Work in partnership with the Sales organization; will work daily with Sales Executives </li><li>Leverage existing clients for new/additional business, proven ability with upselling </li></ul>