<p>We're hiring a Senior Creative Program Manager to shape the operational strategy behind our national design team. This role goes beyond project delivery - you'll lead the development of reporting infrastructure, workforce planning models, and optimization initiatives that enable our team to deliver creative excellence at scale.</p> <p>You are a systems-minded, data-driven operator who sees structure as a competitive advantage. In this role, you'll turn complexity into clarity, translate performance into insights, and build the operational muscle that powers one of the largest in-house creative studios in real estate.</p> <p>At Compass, You Will</p> <ul> <li>Own our creative systems: Oversee the structure, optimization, and long-term roadmap of our project management platform (Workfront), ensuring it enables visibility, accountability, and operational excellence across the entire creative organization. </li><li>Build the creative team's reporting infrastructure: Design and manage dashboards that measure studio health-tracking performance across volume, SLAs, utilization, NPS, and delivery speed-and transform data into actionable insights that guide leadership decisions. </li><li>Forecast team capacity and future needs: Develop models that anticipate project demand, workload distribution, and resourcing needs, providing recommendations that shape hiring, outsourcing, and strategic planning. </li><li>Lead cross-functional program improvements: Evaluate workflows and team performance to identify operational bottlenecks, propose process optimizations, and measure the impact of new programs and tools over time. </li><li>Serve as the connective tissue across teams: Partner with Creatives, Producers, Marketing, and Finance to ensure creative delivery aligns with Compass's broader business and brand goals. </li><li>Advance automation and AI-driven efficiency: Champion new technologies that streamline operations, reduce manual lift, and unlock more time for creative work. </li><li>Enable data-informed decision making: Deliver recurring reports and insights that connect creative performance to business impact-helping leadership plan, prioritize, and scale smarter. </li></ul> <p>What We're Looking For</p> <ul> <li>5+ years of experience in creative operations, business analysis, or program management-preferably within an in-house creative, marketing, or agency environment. </li><li>Strong fluency in Workfront (or similar tools), including reporting, automation, and system configuration. </li><li>Proven ability to analyze and visualize data using tools like Power BI, Tableau, or Looker, and translate those insights into strategic recommendations. </li><li>Experience managing NPS or satisfaction tracking, with the ability to tie feedback to performance improvement. </li><li>Strong writing skills with the ability to produce thorough, easy-to-follow documentation on how to pull and manage data. </li><li>Skilled in capacity modeling, forecasting, and performance reporting to support resource and budget planning. </li><li>Strong communicator who can influence through data, structure, and storytelling. </li><li>Comfortable balancing detail and big-picture thinking in a fast-paced, creative environment. </li><li>A proactive problem solver who thrives on building systems that scale. </li><li>This role is 100% on-site based out of our Back Bay Office </li></ul> <p>Compensation: The base pay range for this position is $65,000-$97,900 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.</p>