<ul> <li> <p>JOB SUMMARY</p> </li><li> <p>Assists the department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality.</p> </li><li> <p>DUTIES AND ESSENTIAL FUNCTIONS</p> </li><li> <p>Overall performance rating of below indicated essential job duties:</p> </li><li> <p>Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.</p> </li><li> <p>Ensures accurate revenue cycle information by registering patients in EPIC, scheduling appropriately based on orders, performing insurance verification and pre-certification if necessary.</p> </li><li> <p>Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.</p> </li><li> <p>Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning, paperwork processing, maintaining/ordering supplies are done in a professional and efficient manner.</p> </li><li> <p>Maintains organized work area for optimal efficiency.</p> </li><li> <p>Performs general record keeping functions specific to the department and in accordance with established procedures such as, but not limited to file maintenance, logs and reports as assigned by leadership.</p> </li><li> <p>Processes information requests, such as medical records requests, in a timely manner while maintaining confidentiality</p> </li><li> <p>Collects payments from patients applicable to the services being provided and follows established policies and protocols associated with handling cash, checks, credit cards and payroll deduction.</p> </li><li> <p>Works in multiple registration locations and/or areas as assigned</p> </li><li> <p>EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS</p> </li><li> <p>Minimum requirement:</p> </li><li> <p>High School Diploma or GED.</p> </li><li> <p>Must type 35 words per minute</p> </li><li> <p>Preferred qualifications:</p> </li><li> <p>Associate's Degree</p> </li><li> <p>One year healthcare related experience</p> </li><li> <p>WORKING ENVIRONMENT</p> </li><li> <p>Works indoors in an office/clinic setting</p> </li><li> <p>The noise level is usually moderate</p> </li><li> <p>PHYSICAL DEMANDS</p> </li><li> <p>Constantly required to maintain a stationary position behind a computer.</p> </li><li> <p>Frequently required to move about inside the department.</p> </li><li> <p>Constantly required to communicate telephonically and face to face with colleagues and customers.</p> </li><li> <p>Constantly required to operate a computer and telephone.</p> </li><li> <p>Constantly required to lift and/or move up to 10 pounds.</p> </li><li> <p>Frequently required to lift and/or move up to 25 pounds.</p> </li><li> <p>Occasionally required to lift and/or move up to 50 pounds</p> </li><li> <p>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception</p> </li></ul>