<p>Join our Data Center Business Operations team as the Workforce Operations Manager, where you will play a critical role in ensuring our workforce scales efficiently to meet the demands of Meta's rapidly growing infrastructure. This position leads the execution of the data center's headcount plan, reports on progress, guides hands-on support for hiring managers, and rapidly troubleshoots roadblocks. At the same time, this role systematically improves headcount execution by enhancing data quality, developing processes, delivering proactive education to hiring managers and leading efforts to deliver continuous improvement across the workforce strategy team, including coordinating stakeholders. In addition to execution, coordination and continuous improvement skills, this role requires analytical and technical skills to prioritize and deliver improvement at scale.</p> <p>Qualifications: Bachelor's degree in Business Administration, Operations Management, or a related field 10+ years of professional experience in workforce planning, talent management, or headcount operations management 5+ years of experience driving projects and continuous improvement initiatives tied to workforce management Experience working with people or position data using workforce systems (e.g. Workday) Experience resolving first-of-kind issues in a time-sensitive environment Experience leading programs or complex processes Communication skills, with experience working with cross-functional teams and executive leaders Analytical skills, with experience leveraging data and reporting metrics to inform business decisions Technical skills, with experience learning new tools, identifying valuable tooling enhancement opportunities, and partnering with developers to automate and scale work Master's degree in Business Administration, Operations Management, or a related field Experience leading people or teams Experience working in a data center or infrastructure environment Certification in project management or process improvement (e.g. Project Management Professional)</p> <p>Responsibilities: Ensure the headcount plan is executed with precision, so that each team in the Infrastructure Data Center organization has the correct positions available to hire Guide efforts to pivot available positions as shifting data center strategy alters the headcount plan Resolve complex issues raised by hiring managers to enable business-critical changes to positions Report on headcount plan progress to executive leaders in the data center group Surface and resolve roadblocks to unlock hiring for all positions tied to the headcount plan Analyze issue patterns to prioritize continuous improvement Manage and deliver operational improvement efforts across the workforce strategy team, coordinating a network of cross-functional partners and managing a contingent worker Achieve reliable and systematically improving results, delivering a workforce aligned to the headcount plan</p>