<p>Job Title</p> <p>Billing & Collections Manager</p> <p>Department</p> <p>Finance</p> <p>Posting Date</p> <p>May 12, 2025</p> <p>Closing Date for Resumes/Applications</p> <p>Open Until Filled</p> <p>Salary</p> <p>$80,392.65/ Annually</p> <p>Comprehensive, Cost Effective Benefits Package:</p> <p>Medical, Dental, Voluntary Vision, Life and Disability Insurance; FSA; HSA; Lagers Pension- L6 Tier and Deferred Compensation program; Paid Vacation; Paid Holidays; Employee Assistance Programs and Educational Benefits.</p> <p>Exempt/Non-exempt</p> <p>Exempt</p> <p>Status</p> <p>Full time</p> <p>The purpose of this position is to supervise billing and collections functions, the related personnel and all customer service interactions, ensuring day-to-day operations are efficient and effective.</p> <p>Essential Duties and Responsibilities</p> <p>The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.</p> <ul> <li>Manage employees performing collection and billing functions. </li><li>Assist in developing and implementing policies and procedures for collections and billing functions. </li><li>Handle customer service calls escalated from clerical level. </li><li>Verify daily cashier reports, proof calculations and data entry and reconcile deposits. </li><li>Prepare deposits for Police car service pickup to be deposited at the City's bank. </li><li>Review and/or process adjustments to utility billing or miscellaneous receivable accounts. </li><li>Oversee liquor and business license issuance and renewals ensuring compliance with City Ordinances. </li><li>Calculate, bill and collect special taxes or assessments and maintain records. </li><li>Prepare reports for audit and financial statements as needed. </li><li>Provide information to city personnel or outside parties as requested. </li><li>Maintain records with outside collection agencies. </li></ul> <p>Minimum Training and Experience Required</p> <ul> <li>High school diploma or equivalent, some accounting coursework or experience is preferred. </li><li>Two years supervisory experience in a customer service environment. </li><li>Previous experience with direct public contact. </li><li>Basic understanding of computer systems, email, spreadsheet & word processing software. </li><li>Excellent communication skills, verbal and written. </li></ul> <p>Work Environment</p> <ul> <li>The office environment is typical with no unusual requirements. Some exposure to irate customers in person and via phone may cause some discomfort, but pose no risk of injury. </li><li>Some travel between City facilities may be required. </li></ul> <p>How to Apply:</p> <p>Online employment applications can be accessed on our City Website: www.stcharlescitymo.gov</p> <p>The City of Saint Charles is an Equal Opportunity Employer and participates in E-Verify</p>