<p>Description</p> <p>Title: Merchant Services Customer Support</p> <p>Location: West Des Moines, IA</p> <p>Alternative Location: Irving, TX, Charlotte, NC, Chandler, AZ</p> <p>Duration: 104W,1D</p> <p>Work Engagement: W2</p> <p>Work Schedule: Hybrid 3 days in office/2 days remote</p> <p>Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits</p> <p>Summary:</p> <p>In this contingent resource assignment, you may: Support Business Execution; proactively seek ways to improve processes. Perform moderately complex administrative support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information. Required Qualifications: Administrative or business support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Serve as the first point of contact for internal and external customers, providing support for routine technical questions, onboarding requests, and service-related inquiries.</p> </li><li> <p>Support low to moderately complex initiatives across customer service, merchant account management, operations, documentation, and technical support.</p> </li><li> <p>Proactively manage a personal queue of Add Location requests for internal Sales and Sales Support partners, ensuring accuracy and timely completion.</p> </li><li> <p>Analyze submissions for onboarding new Merchant IDs (MIDs), ensuring all required information is complete and compliant prior to data entry.</p> </li><li> <p>Apply analytical thinking to evaluate information, identify gaps, and provide clear direction throughout the onboarding process.</p> </li><li> <p>Review and complete tactical customer service assignments and deliverables, including support for product conversions, new product development, and special projects.</p> </li><li> <p>Prepare basic marketing proposals and assist with internal documentation and process updates.</p> </li><li> <p>Identify opportunities for process improvements to enhance efficiency, accuracy, and customer experience within the customer service function.</p> </li><li> <p>Present recommendations to resolve low to moderately complex issues, exercising independent judgment while adhering to established policies, procedures, and compliance requirements.</p> </li><li> <p>Communicate effectively with internal partners, functional teams, stakeholders, and customers to share information and provide status updates.</p> </li><li> <p>Collaborate with cross-functional teams while maintaining a high standard of professionalism, integrity, and confidentiality.</p> </li></ul> <p>Key Requirements:</p> <ul> <li> <p>Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.</p> </li><li> <p>Experience in Customer Service, Financial Services, or Contact Center environments, or equivalent experience gained through work, education, training, or military service.</p> </li><li> <p>Experience in Merchant Services, or equivalent related experience.</p> </li></ul> <p>Preferred / Desired Qualifications</p> <ul> <li> <p>Basic understanding of Know Your Customer (KYC) regulations and compliance requirements.</p> </li><li> <p>Experience with client support, merchant onboarding, account management, and/or Add Location processing.</p> </li><li> <p>Knowledge of back-office operations within the financial services industry.</p> </li><li> <p>Proven ability to manage a pipeline of work from assignment through completion in a deadline-driven environment.</p> </li><li> <p>Strong analytical skills with high attention to detail, accuracy, and a sense of urgency.</p> </li><li> <p>Demonstrated ability to exercise independent judgment and resolve problems through research and critical thinking.</p> </li><li> <p>Experience handling moderately complex transactions and navigating ambiguity.</p> </li><li> <p>Excellent verbal, written, and interpersonal communication skills.</p> </li><li> <p>Ability to listen effectively, gather information, and communicate clearly with internal and external partners.</p> </li><li> <p>Strong teamwork, collaboration, and adaptability skills, with the ability to work independently when required.</p> </li><li> <p>High level of professionalism and integrity when interacting with colleagues, management, and customers.</p> </li></ul>