<p>Description</p> <p>TheDepartmental Technology Services Managermanages a staff engaged in awiderange ofinformation technology functionsthat primarilyprovidesongoing technology supportto the operating departments and agencies in the government of the City of Detroit. Theincumbentperforms work whichleveragestechnology to provide business value through the deployment of emerging technologies and ITsupport services that meet business goals, reduce operating costs, and maximize efficienciesand effectiveness.Thestaff managed includes afull range of clerical and administrative support as well asmanagerial, supervisory,professional,and technicalstaff.</p> <p>The Departmental Technology Services Managerin coordinationwith the Director of Departmental Technology Services, will partner with City and agency leadership to assure the effective management and integrity of agency information technology operations by developing,implementingandmonitoringcitywide and department-wide plans,policiesand systems in the areas of information technology.The incumbent monitorscontrolsover theactivities and programs of division personnel through accountability for the success of specific line or staff programs,monitoringthe progress of the organization toward goals, and periodically evaluating and makingappropriate adjustments.Subordinates include a full range of managers, supervisors, professionals, and paraprofessionals.TheDepartmental Technology Services Managerdevelops and tracks useful performance metrics to measure activity. In carrying out these responsibilities, theDepartmental Technology Services Managerdevelops policies,proceduresand programs by directing subordinate staff to:prepare the information technology capital budget; develop and execute specified plans;perform technology operations;andprovidetechnical support activities.</p> <p>TheDepartmental Technology Services Managerexercises accountability for all matters associated with completing work assignmentsof assigned subordinatesincludingdeterminingthe work to be performedand the methodsused.Results of the work are considered technically authoritative and evaluated in terms of the effectiveness of the advice in meeting the ChiefInformationOfficer and Mayor'sobjectives.Guidelines consist of broad policy directives and basic legislation and require theDepartmental TechnologyServices Managerto use considerable judgment in interpreting the intent of the guidelinestogeneratespecific policies and guidance for use by subordinatesin developing various components of the City's programs.The complexity of the work is reflected in the need for planning,directingand integrating program planning processes covering a broad range of government functions,programsand services.The work requires consideration of all aspects of City,Countyand Stateoperations as well as community issues and impacts, and development of solutions that accommodate conflictingobjectivesfrom a variety of organizations,groupsand individuals.</p> <p>Examples of Duties</p> <p>DUTIES AND RESPONSIBILITIES</p> <ul> <li> <p>Serves as a strategic technology partner to City agencies and their respective Directors</p> </li><li> <p>Works in conjunction with Agency Directors to develop, implement, and maintain an IT infrastructure which supports the core mission of the agency, increases efficiencies, produces meaningful data for key internal and external stakeholders, and affords sound business decisions</p> </li><li> <p>Assures the effective management and integrity of agency IT operations by developing, implementing, and monitoring citywide and department-wide plans, policies, and systems in the areas of IT</p> </li><li> <p>Provides oversight over each City agency with respect to IT infrastructure</p> </li><li> <p>Prepares and analyzes IT infrastructure capital plans and budgets</p> </li><li> <p>Manages and monitors IT project plans, among other items</p> </li><li> <p>Collaborate with departments and agencies to understand their business processes and IT resource needs, identify solutions to enhance efficiencies, initiate IT projects, and coordinate technology services</p> </li><li> <p>Serves as the primary point of contact between City Departments and DoIT</p> </li><li> <p>Manages client services (help desk) support and provide auxiliary services</p> </li><li> <p>Prepares the multi-year IT Capital Budget and Plan in collaboration with departments/agencies, the Office of the Chief Financial Officer, and other planning and organizational entities; Makes adjustments to the IT Capital Budget based on changes in priorities, funding sources, and levels</p> </li><li> <p>Coordinates with other DoIT organizations and City Departments and agencies to track and enforce sound asset management practices</p> </li><li> <p>Oversees organizational communication and remote support services activities</p> </li><li> <p>Manages various technical support activities relating to hardware, software, diagnostics testing, and remote access tools</p> </li><li> <p>Provides advanced technical support to experts within DoIT</p> </li><li> <p>Provides external escalation of support to hardware of software vendors</p> </li><li> <p>Advises City agencies on technology solutions to improve services to businesses, residents, and visitors in all areas of the City of Detroit government</p> </li><li> <p>Performs special projects and other duties as assigned</p> </li></ul> <p>GENERAL MANAGEMENT/SUPERVISORYDUTIES AND RESPONSIBILITIES</p> <ul> <li> <p>Assigns work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of employees</p> </li><li> <p>Gives advice, counsels, or instructions to individual employees on both work and administrative matters</p> </li><li> <p>Interviews candidates for positions in the unit</p> </li><li> <p>Makes recommendations for appointment, promotion, or reassignment involving such positions</p> </li><li> <p>Recommends disciplinary measures such as warnings and reprimands</p> </li><li> <p>Evaluates Supervisors, Managers, and other subordinates</p> </li><li> <p>Reviews evaluations made by Supervisors on other employees</p> </li><li> <p>Makes selections for nonsupervisory positions, recommending selections for Supervisors and Manager positions</p> </li><li> <p>Hears group grievances and serious employee complaints, or ones not resolved at a lower level: reviewing serious disciplinary cases those proposing suspensions and removals, and disciplinary problems involving key employees</p> </li><li> <p>As needed, consults with specialists on training needs, and deciding on training problems related to the units supervised</p> </li><li> <p>Identifies developmental and training needs of employees in consultation with the Chief Learning Officer</p> </li><li> <p>Provides or makes provision for such development and training</p> </li></ul> <p>Minimum Qualifications</p> <p>Manger I-At least two (2) years' experience as a Supervisor of Class II occupations.</p> <p>Preferred Qualifications:</p> <p>Bachelors degree in Computer Science, Cybersecurity, Networking, Business Administration or other related field of study is preferred.</p> <p>PLEASE ATTACH A COPY OF YOUR RESUME & ALL RELEVANT DOCUMENTATION TO YOUR APPLICATION.</p> <p>INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.</p> <p>CJIS -CRIMINAL JUSTICE INFORMATION SERVICES CLEARANCE REQUIRED</p> <p>Supplemental Information</p> <p>EVALUATION PROCESS:</p> <ul> <li>Interview:70% </li><li>Evaluation of Training, Experience & Personal Qualifications: PASS/FAIL </li><li>Total of Interview and Evaluation T.E.P:100% </li></ul> <p>BACKGROUND AND OTHER CHECKS</p> <p>Applicants may be subject to background, criminal, and credit checks.</p> <p>PLEASE ATTACH A COPY OF YOUR RESUME & ALL RELEVANT DOCUMENTATION TO YOUR APPLICATION.</p> <p>INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.</p> <p>CJIS -CRIMINAL JUSTICE INFORMATION SERVICES CLEARANCE REQUIRED</p> <p>LRD:07/07/2025</p>