<p>Essential Functions & Key Areas of Responsibility</p> <ul> <li>Respond promptly to internal user support tickets, troubleshoot technical issues, and ensure timely resolution. Document recurring issues and identify training opportunities for discussion with the system manager. </li><li>Configure and maintain user accounts in alignment with system control protocols, ensuring secure and streamlined access. </li><li>Conduct thorough testing of system updates to verify that all change requirements are met. Coordinate upgrade schedules, communicate changes effectively to users, and manage any associated downtime. </li><li>Complete detailed change management records for all modifications made in the live environment, ensuring transparency and traceability. </li><li>Continuously monitor and adjust system workflows and settings to support evolving business needs and enhance operational efficiency. </li><li>Engage regularly with business units to assess system performance, prioritize requests, and explore opportunities for process improvement and innovation. </li><li>Proactively identify and propose system improvements to stakeholders, driving efficiency and enhancing user experience. </li><li>Act as a liaison with third-party vendors to maintain and optimize system interfaces and integrations. </li><li>Serve as a subject matter expert, project lead, or team member on key initiatives, contributing technical insight and strategic guidance. </li><li>Develop and deliver user training sessions as requested, ensuring stakeholders are equipped to use systems effectively. </li><li>Assist with internal and external system audits, ensuring compliance and readiness. </li><li>Encompass mortgage LOS and/or Maxwell POS experience preferred. </li></ul> <p>We'd prefer to have this role based in Billings, Helena, Bozeman, Butte, Great Falls, or Missoula-but we're flexible! The position can be located at any Opportunity Bank branch.</p> <p>Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.</p>