<p>The Systems Engineer supports our customers by building, maintaining, and optimizing their application and infrastructure environments. This role is responsible for provisioning and supporting end-user workstations, administering Windows and VMware environments, managing integrations, and ensuring reliable performance across the full application stack.The Systems Engineer will troubleshoot, diagnose, and resolve technical issues, leveraging scripting, automation, and cloud platform expertise to improve system reliability and efficiency. This role is customer-facing and focuses heavily on delivering exceptional service, clear communication, and consistent operational excellence. Essential Functions• Deploy, configure, and support end-user workstations and application installation.• Administer, maintain, and troubleshoot VMware, vSphere, Hyper V environments.• Support and maintain Windows Server environments (2012 R2, 2016, 2019) including roles, features, and performance tuning.• Support customer application stacks, including installation, updates, integrations, and environment troubleshooting.• Perform system integrations and ensure data flows, dependencies, and services operate reliably.• Create and maintain automation and scripts (PowerShell or equivalent) to streamline processes and reduce manual effort.• Support cloud infrastructure components including VMs, network security rules, storage, and identity.• Respond to, prioritize, and document support tickets; perform remote troubleshooting as needed.• Contribute to continuous improvement efforts by identifying opportunities to automate processes, enhance system performance, or improve documentation.• Complete other related duties as assigned. Minimum Qualifications• At least 3 years of experience in systems engineering, systems administration, or technical support in a production or customer-facing environment.• Demonstrated expertise in:• Administering VMware, vSphere, Hyper-V• Windows Server (2012 R2, 2016, 2019)• Remote Desktop Services and/or Azure Virtual Desktop• Scripting and automation (PowerShell strongly preferred)• Cloud environments (Azure or AWS), including VM provisioning and network security concepts• Experience supporting multi-site or distributed environments is preferred.• CompTIA, Microsoft, or VMware certifications are a plus.• Networking, WAN/LAN, TCP/IP, VPN, SDWAN• Fundamental understanding of routers, switches, and firewalls• M365 products and services, including Exchange Online, SharePoint, and OneDrive Knowledge, Skills and Abilities • Strong troubleshooting ability with a resourceful and solution-oriented mindset.• Excellent communication skills and comfort interfacing with customers.• Ability to work collaboratively in a team environment and deliver exceptional service.• Strong organizational skills with the ability to manage multiple tasks and priorities.• Working knowledge of networking concepts (routers, switches, firewalls).• Ability to document work clearly and maintain accurate records of tasks and system changes.• Ability to work independently and follow tasks through to completion with persistence and urgency.</p>