<p>Sewer, Water and Drain</p> <p>DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Performs various clerical operations such as typing, filing, payroll preparation, and answering the telephones, emails and </li></ul> <p>greeting constituents at the counter.</p> <ul> <li>Utilize MUNIS billing system to identify and address specific customer billing discrepancies. </li><li>Assists with preparation and processing of approximately, 7,500 customer water bills each month. </li><li>Utilize analytical skills to identify, track, and assist in resolve daily needs of constituents. </li><li>Review monthly quality reports for customer specific and system-side billing issues. </li><li>Prepare and send notification letters to customers regarding Manual Read and Access Denial Fees. </li><li>Schedules appointments for home or business leak inspections, meter replacements, and meter tests. </li><li>Assist in departmental administrative functions such as budget preparation, accounts payable, purchase order processing, etc. </li><li>Assists with payroll preparation when requested. </li><li>Prepares spreadsheet analyses as required. </li><li>Performs other duties as required. </li></ul> <p>QUALIFICATIONS AND ENTRANCE REQUIREMENTS:</p> <ul> <li>High School graduate, some college preferred. </li><li>Must be able to demonstrate proficiency with Microsoft Office software systems. </li><li>Must demonstrate proficiency with MUNIS software billing application to address customer billing issues. </li><li>Must demonstrate proficiency with Neptune software system to address customer usage issues. </li><li>Ability to operate office equipment such as fax machines, copy machines, calculators, computers and printers. </li><li>Must be able to work independently and with others in a cooperative manner. </li><li>Must have strong math skills and good written and verbal communications skills. </li><li>Ability to interact and communicate with others. </li></ul> <p>Application: To apply, please complete a City of Quincy Employment Application and follow the directions on the Job Postings Page.</p>