<p>Overview</p> <p>JOB SUMMARY</p> <p>The concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Representatives are a vital part of creating this experience as they provide the first and last impression.</p> <p>JOB RESPONSIBILITIES</p> <ul> <li>Greets customers (patients, families, faculty and practice staff) in a friendly and hospitable manner and responds quickly to inquiries. </li><li>Projects a positive personal and professional image of the Customer Experience Representative and U of L Health Care at all times, under all circumstances. </li><li>Complies with HIPAA privacy and security requirements to maintain patient confidentiality at all times. </li><li>Provide accurate, up-to-date information regarding building entities and functions, including all practices in building. </li><li>Provide accurate, up-to-date information regarding U of L Health Care entities, practice groups, physicians and clinics via written materials. </li><li>Provide hospitality information to out-of-town visitors on car rental, restaurants, hotels, etc. </li><li>Provide supervised location for patients to wait while family parks the car </li><li>Provide a wheelchair for the patient if needed and act as a guide for him/her to the medical practice. </li><li>Provide assistance to patients and guests with taxi contact for transportation </li><li>Complete routine assignments and special projects as directed </li><li>Contributes to the accomplishment of department objectives </li><li>Attends and participates in department and appropriate meetings. </li><li>Provides information to other practices and outside agencies as needed </li><li>Actively participates in Customer Service Training program, Customer Focus Inc and demonstrates skills and tools learned (i.e., gives "G.E.M's often). </li><li>Answers telephone promptly and pleasantly. Adheres to proper telephone etiquette. </li><li>Performs other duties as assigned. </li><li>Complies with all department policies and procedures </li><li>Complies with local, state and federal rules and regulations and the requirements of accrediting bodies. </li></ul> <p>MINIMUM EDUCATION & EXPERIENCE</p> <ul> <li>High School Diploma or equivalent </li></ul> <p>KNOWLEDGE, SKILLS, & ABILITIES</p> <ul> <li>Knowledge of hardware and operating software system </li><li>Ability to analyze problems and select proper corrective action </li><li>Excellent written and oral communication skills </li><li>Ability to organize tasks and work independently </li><li>Team Player and ability to multi-task </li></ul> <p>WORKING CONDITIONS</p> <ul> <li>Able to work at a standard computer workstation, remain seated for up to one hour and move around a normal office environment without assistance. </li><li>Able to dial a standard touch tone telephone </li><li>Able to move around the UofL Health Care Outpatient Center (8 floors) as needed without assistance to guide patients to the correct medical practice for their appointments. </li></ul> <p>JOB REQUIREMENTS</p> <ul> <li>Candidates upon hire will complete an electronic I-9 verification. </li><li>Only those candidates whose experience best meets our requirements will be contacted. </li><li>University of Louisville Physicians is an Equal Opportunity Employer. </li><li>Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy </li></ul> <p>Qualifications</p> <p>#LI-DNI</p>