<p>Posting Summary</p> <p>Logo Posting Number STA00510PO25 Job Family Academic and Professional Training and Development Job Function eLearning Support USC Market Title IT Course Technology Support Link to USC Market Title https://uscjobs.sc.edu/titles/131825 Job Level P1 - Professional Business Title (Internal Title) IT Consultant I Campus Columbia Work County Richland College/Division Division of Information Technology Department IT Teaching And Learning State Pay Band 6 Approved Starting Salary $54,165 Advertised Salary Range $54,165- $67,707 Location of Vacancy Part/Full Time Full Time Hours per Week 37.5 Work Schedule</p> <p>Standard working schedule: 8:30am - 5:00pm</p> <p>Must be willing to work a flexible schedule to meet the needs of the department.</p> <p>Basis 12 months Job Search Category Information Technology</p> <p>About USC</p> <p>About University of South Carolina</p> <p>From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.</p> <p>Benefits for FTE Positions</p> <p>The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.</p> <p>Position Description</p> <p>Advertised Job Summary</p> <p>eLearning Services Consultant</p> <ul> <li>Do you have guru-level administrator experience with Blackboard (or another comparable Learning Management System)? </li><li>Would you thrive creating solutions and saving-the-day when there's a crunch? </li><li>Would your dream job involve working with a variety of eLearning and teaching technologies? </li><li>Would you enjoy planning and leading training workshops and presentations for higher ed instructors? </li><li>Are you adaptable and enthusiastic to facilitate change even if the end user is reluctant? </li></ul> <p>Look no further! - We want YOU on the eLearning Services Team!</p> <p>The ideal applicant for the eLearning Services Consultant position has a track record of excellent customer service skills, moderate knowledge and troubleshooting skills around the Blackboard Learn LMS, comfortability with training, presenting and providing consultation to faculty and other university constituents, and has a forward-thinking frame of mind.</p> <p>So, what's the day-to-day?</p> <ul> <li>You will provide exceptional training and support to customers across the University of South Carolina system. </li><li>You will perform LMS admin functions in Blackboard and document your work in the ServiceNow ticketing system. </li><li>You will design, develop, and facilitate LMS training opportunities for faculty members. </li><li>You will participate in eLearning Service strategic projects and initiatives that support teaching and learning here at USC. </li><li>You will develop your skills through real-world experience and professional development opportunities. </li><li>You will collaborate with IT colleagues and LMS Support partners throughout the University of South Carolina system to provide innovative solutions and problem resolution. </li></ul> <p>Perks:</p> <ul> <li>Downtown Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events. </li><li>Energetic Leadership: Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting. </li><li>Incredible Benefits You Will Not Find Elsewhere: Over 30 paid days off, paid tuition, state benefits, state retirement, and more! </li><li>Professional Development: We take investing back in you seriously! We offer generous professional development opportunities throughout each year. </li><li>Love Where You Work: You can take incredible pride in working for South Carolina's flagship university. </li><li>The Best Part: Oh, and did we mention we have an AWESOME eLearning Team and LMS Support Partners? </li></ul> <p>This is an on-site role in downtown Columbia, SC.</p> <p>Job Related Minimum Required Education and Experience</p> <p>Requires a bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.</p> <p>Required Certification, Licensure/Other Credentials Preferred Qualifications</p> <ul> <li>Knowledge of instructional technologies, training and presentation design and facilitation skills for technical trainings in a higher education venue. </li><li>Experience as a Blackboard LMS administrator </li><li>Competency in contributing to multiple projects simultaneously in a fast-paced working environment </li><li>Proficiency in customer support, client communications, and building relationships with faculty and subject matter experts </li><li>Competency in quickly mastering new and emerging tools and technologies </li><li>Working knowledge of video conferencing technology (Zoom/Teams) and Panopto. </li><li>Knowledge of instructional design, online learning and pedagogy. Proficiency in verbal and written communication skills </li></ul> <p>Knowledge/Skills/Abilities</p> <p>Ability to plan and organize the implementation of short and long-range computer system support activities, systems, projects, and objectives.</p> <p>Job Duties</p> <p>Job Duty</p> <p>Performs system administrator duties and support for the USC Blackboard LMS, including troubleshooting issues, responding to ServiceNow incidents and requests, helping plan and conduct user acceptance testing of new features and functionality and support of third-party integrations.</p> <p>Essential Function Yes Percentage of Time 40 Job Duty</p> <p>Provide professional skill development opportunities for the Learning Management System (LMS) users to ensure that educators, administrators, LMS support partners, and various other staff can use the system effectively to enhance teaching and learning. Utilize the USC teaching technologies through a mix of virtual and in-person workshops, presentations, written materials, individual consultations and other methods as appropriate to accommodate different learning styles and schedules. Develops and update instructional materials and knowledgebase articles for continued faculty development. Attend, participate, and/or facilitate Teaching and Learning related events as eLS representative.</p> <p>Essential Function Yes Percentage of Time 30 Job Duty</p> <p>Provide support and assistance for implementing new third party LTI Integrations within the Learning Management System (LMS) and perform updates to existing LTI's as requested by vendors and customers. Own and maintain LTI lifecycle process and procedure within eLS.</p> <p>Essential Function Yes Percentage of Time 10 Job Duty</p> <p>Assit in managing and coordinating eLS training and professional development sessions for faculty, staff, teaching assistants, students (if applicable), and other university staff to ensure they gain the skills and knowledge necessary for continued growth and success within the university LMS. Coordinates with eLS staff, the Center for Teaching Excellence, and DoIT Communications to schedule, promote, and communicate eLearning Services training sessions.</p> <p>Essential Function Yes Percentage of Time 10 Job Duty</p> <p>Participate and contribute to eLS strategic initiatives identified each fiscal year as assigned</p> <p>Essential Function Yes Percentage of Time 10</p> <p>Position Attributes</p> <p>Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.</p> <p>Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential</p> <p>Posting Detail Information</p> <p>Number of Vacancies 1 Desired Start Date 09/02/2025 Job Open Date 07/03/2025 Job Close Date 08/17/2025 Open Until Filled No Special Instructions to Applicant</p> <p>Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.</p> <p>We are only accepting applications submitted by August 17, 2025.</p> <p>Quicklink for Posting https://uscjobs.sc.edu/postings/189660 EEO Statement</p> <p>The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.</p> <p>Supplemental Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <ul> <li> <ul> <li>Do you have a bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience? </li></ul> </li><li>Yes </li><li>No </li></ul> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li></ul> <p>Optional Documents</p> <ul> <li>Cover Letter </li></ul>