<p>The Parking and Transportation Services is seeking an Office Coordinator II for a variety of administrative tasks associated with employee, student and guest parking permits at Syracuse University. These duties include, but are not limited to, assisting customers with online and in-person purchases. Manually entering and verifying data using the parking permit software. Answering customer questions and concerns via email, phone and in-person. Excellent customer service skills required. General clerical, administrative and special project duties as assigned.</p> <p>Education and Experience</p> <ul> <li>High School Diploma required. </li><li>Computer literacy essential. </li><li>Proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel </li></ul> <p>Skills and Knowledge</p> <ul> <li>Committed to customer satisfaction and providing exceptional customer support. </li><li>Strong phone contact and active listening skills. </li><li>Excellent communication skills. </li><li>Ability to remain calm when customers are upset. </li><li>Resolve customer issues promptly or notify manager when appropriate; problem solving attitude. </li><li>Demonstrated teamwork skills. </li></ul> <p>Responsibilities</p> <ul> <li>Demonstrate excellence in providing exceptional customer support. </li><li>Answer customer questions, address customer concerns, and educate customers on University parking policies and procedures by email, phone, and in-person interactions. </li><li>Resolve customer issues promptly or notify manager when appropriate. </li><li>Manifest a solution-oriented, problem-solving approach. </li><li>Assist customers with in-person and online permit purchasing. </li><li>Demonstrate empathy, patience and a positive customer-focused attitude. </li><li>Administer the Department's Guest Reservation system, including tracking the number of used parking spots and ensuring the proper chart-string is billed; maintain customer records by accurately updating and recording information. </li><li>Utilize the parking software to accurately complete data entry and verification; utilize Microsoft Outlook, Microsoft Excel, Microsoft Word as required. </li><li>With an emphasis on accuracy and efficiency, assist the field staff with daily reconciliations of the lots and garages as well as with pre- and-post parking event administration. </li></ul> <p>Physical Requirements</p> <p>Not Applicable</p> <p>Tools/Equipment</p> <p>Not Applicable</p> <p>Application Instructions</p> <p>In addition to completing an online application, please attach a resume and cover letter.</p>