<p>Job Details</p> <p>Job Location: Poplar Bluff Oak Grove Branch - Poplar Bluff, MO</p> <p>Position Type: Full Time</p> <p>Salary Range: Undisclosed</p> <p>Description</p> <p>PRIMARY PURPOSE OF JOB</p> <p>Assists with various retail account servicing operational duties in order to offer excellent customer service to our branches and customers.</p> <p>EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS</p> <ul> <li>Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals. </li><li>Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations. </li></ul> <p>ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS</p> <ul> <li>Reviews Internet Banking secure message contact changes; </li><li>Performs account clean up; </li><li>Assists branches to service customers; </li><li>Assists branches with account maintenance questions </li><li>Performs monthly reviews of Credit Cards; </li><li>Performs maintenance on various accounts; </li><li>Opens new lead accounts; </li><li>Coordinates branch supply orders; </li><li>Processes charge off disputes; </li><li>Reviews overdrawn accounts and requests; </li><li>Assists branches and external customers with charged off accounts; </li><li>Assists with administration of daily ODP program processing; and, </li><li>Completes and performs any other duties as assigned. </li></ul> <p>Qualifications</p> <p>KNOWLEDGE, SKILLS AND ABILITIES</p> <ul> <li>Good organizational skills; </li><li>Excellent customer service skills; </li><li>Good interpersonal communication and computer skills; and, </li><li>Highly attentive to detail and able to multi-task in a fast-paced environment. </li></ul> <p>EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS</p> <ul> <li>High school diploma or equivalent. </li></ul> <p>CORE COMPETENCIES</p> <p>Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.</p> <p>Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.</p> <p>Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.</p> <p>Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.</p> <p>Applied Learning: Assimilating and applying new job-related information in a timely manner.</p> <p>Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.</p>