<p>Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.</p> <p>Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.</p> <p>Review Vacancy</p> <p>Date Posted 05/09/25</p> <p>Applications Due05/24/25</p> <p>Vacancy ID187619</p> <ul> <li>Basics </li><li>Schedule </li><li>Location </li><li>Job Specifics </li><li>How to Apply </li></ul> <p>NY HELPNo</p> <p>AgencyHomeland Security and Emergency Services, Division of</p> <p>TitleProject Coordinator, Technical Support</p> <p>Occupational CategoryOther Professional Careers</p> <p>Salary Grade25</p> <p>Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)</p> <p>Salary RangeFrom $96336 to $121413 Annually</p> <p>Employment Type Full-Time</p> <p>Appointment Type Temporary</p> <p>Jurisdictional Class Competitive Class</p> <p>Travel Percentage 25%</p> <p>Workweek Mon-Fri</p> <p>Hours Per Week 37.50</p> <p>Workday</p> <p>From 8 AM</p> <p>To 5 PM</p> <p>Flextime allowed? No</p> <p>Mandatory overtime? No</p> <p>Compressed workweek allowed? No</p> <p>Telecommuting allowed? Yes</p> <p>County Albany</p> <p>Street Address 1120 Washington Ave., Bldg 7A</p> <p>City Albany</p> <p>StateNY</p> <p>Zip Code12226</p> <p>Duties Description Under the direction of the Radio Engineering Manger within the Office of Interoperable and Emergency Communications (OIEC), the incumbent will oversee the organization and implementation of the Office of Interoperable and Emergency Communications' (OIEC) 911 Technical Support Unit.</p> <p>Duties include, but are not limited to the following:</p> <ul> <li>Create detailed project implementation plans and establish benchmarks within the project schedule to ensure consistency. </li><li>Provide technical, administrative, and analytical assistance to OIEC management. </li><li>Draft policies and procedures ensuring adherence to applicable laws, rules and regulations, and DHSES policies. </li><li>Represent the unit and related program areas at internal and external meetings. </li><li>Oversee and resolve logistical, administrative, and operational issues blocking project implementation. Monitor project success through all stages to ensure target time frames and project goals and objectives are met. </li><li>Determine the inter-agency or intergovernmental impact of the project. </li><li>Facilitate the development and implementation of the daily work plans, activities, and tasks of the Technical Support Section to meet the 911 Unit's objectives in an efficient manner. Ensure all staff are working in tandem to achieve stated goals and in support of OIEC. </li><li>Participate in the recruitment and staffing process. Secure resources for staff deployment, identity and implement staff requirements, monitor progress, review results, and conduct performance reviews. Perform all administrative supervisory tasks as required. </li><li>Serve as a subject matter expert for 911 related technology. </li><li>Act as the departmental liaison on 911 and 988 emerging technologies, statewide Next Generation 911 (NG911) and emergency networking provisioning. </li><li>Evaluate data and reports generated by OIEC staff prior to submittal to appropriate recipients. </li><li>Escalate and bring management awareness to actions not consistent with set policy and procedures and conduct analysis to propose improved processes. </li><li>Respond quickly to outages and 911 access to emergency services causing significant delays in call delivery to local public safety answering points. </li><li>Schedule and facilitate meetings related to IT projects in the 911 community. </li><li>Facilitate effective communications between OIEC management, unit staff, and consultants. </li><li>Maintain knowledge of changes in industry practices and current and emerging technology trends by reviewing current literature, networking, participating in educational programs, attending relevant events, or participating in professional organizations. </li><li>Analyze and prepare reports on workload statistics and make recommendations to management to ensure standards compliance. </li><li>Review 911 system reports and communicate status updates concerning maintenance, outages, and network performance. </li><li>Review and implement guidelines and standards to ensure compliance with State and departmental rules and regulations utilizing various defined governance processes. </li><li>Evaluate, monitor, and ensure compliance with laws, regulations, policies, and standards. </li><li>Work with and actively engage with project manager(s) and/or consultants to establish work plans. Define scope and gather data for the 911Unit. </li><li>Ensure the NG911 technical architecture will be designed following industry best practices associated with redundancy and security. </li><li>Support DHSES and OIEC strategic direction, goals, and initiatives. </li><li>Support operations in time of emergency and disaster from regular work location. State Emergency Operations Center (SEOC) and/or local deployments may be required. </li><li>Perform other duties as required. </li></ul> <p>Minimum Qualifications Candidates must have a bachelor's degree, supplemented by 15 semester credit hours in computer science and four years of experience in information technology project management, one year of which must be in a supervisory capacity.</p> <p>Substitution: A master's degree may substitute for one year of general experience.</p> <p>Additional Comments NOTE: Support of operations during times of emergency and disaster from State Emergency Operations Center (EOC), state field offices and/or local deployments may be required, which would result in a change and/or increase in working hours, locations and/or duties.</p> <p>NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.</p> <p>Some positions may require additional credentials or a background check to verify your identity.</p> <p>Name Human Resources/MC</p> <p>Telephone 518-486-5700</p> <p>Fax 518-485-8432</p> <p>Email Address HRresumes@dhses.ny.gov</p> <p>Address</p> <p>Street 1220 Washington Ave</p> <p>Building 7A</p> <p>City Albany</p> <p>State NY</p> <p>Zip Code 12226</p> <p>Notes on ApplyingPlease submit a resume and cover letter detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID 187619 in the subject line of your application email to HRresumes@dhses.ny.gov</p>