<p>Senior Engineer - Cloud & Infra Management</p> <p>Job Description for Onsite Engineer Role<</p> <p><</p> <p>The Onsite IT Support Engineer provides critical technical support to endusers directly at their physical locations This role is responsible for diagnosing troubleshooting and resolving hardware software and network issues ensuring seamless operation of IT systems and infrastructure They play a vital role in maintaining a productive and efficient working environment by addressing technical challenges promptly and effectively<</p> <p>Responsibilities<</p> <p>Provide direct technical support<</p> <p>oRespond to service tickets and requests for technical assistance via phone email or inperson<</p> <p>oDiagnose and resolve firstlevel issues related to workstations laptops operating systems Windows macOS Linux software applications printers scanners and other peripherals<</p> <p>oTroubleshoot network connectivity issues LANWAN VPN WiFi<</p> <p>oAssist with user account management and access permissions<</p> <p>Hardware and software management<</p> <p>oInstall configure and upgrade computer hardware and software<</p> <p>oMaintain hardware and software inventory<</p> <p>oPerform preventative maintenance and repairs on IT equipment<</p> <p>Network maintenance and security<</p> <p>oMonitor and maintain computer networks and servers<</p> <p>oApply firewall policies and multifactor authentication MFA to secure networks<</p> <p>oAssist with cybersecurity incident response and educate employees on best practices<</p> <p>Documentation and reporting<</p> <p>oLog and track support requests using a problem management database<</p> <p>oMaintain accurate records of issues and resolutions<</p> <p>oPrepare and submit regular reports on IT support activities<</p> <p>Training and user education<</p> <p>oProvide oneonone and group training to users on hardware software and IT policies<</p> <p>oDevelop and update training materials and knowledge base articles<</p> <p>Teamwork and collaboration<</p> <p>oWork closely with other IT team members escalating complex issues to higher levels of support Tier 23 when necessary<</p> <p>oCollaborate with vendors and service providers to ensure timely resolution of issues<</p> <p>New York City1 - 3 Years10R New York City19-Sep-2025NACTIVE1406716</p> <p>Mandatory Skills : EUC Desktop Engineering</p>