<p>Overview</p> <p>We are seeking a proactive and creative Membership Concierge to join our team. This role is ideal for a highly organized self-starter who thrives on taking initiative, generating new ideas, and delivering exceptional customer experiences. The Membership Coordinator/Concierge will serve as the primary point of contact for members, ensuring seamless communication, personalized support, and a high level of satisfaction throughout their journey.</p> <p>Key Responsibilities</p> <ul> <li>Act as the main point of contact for members, providing prompt and professional support. </li><li>Manage and maintain accurate member records using CRM software. </li><li>Develop and implement creative ideas to enhance the member experience. </li><li>Proactively engage with members to ensure satisfaction, retention, and loyalty. </li><li>Organize and oversee membership communications, renewals, and follow-ups. </li><li>Assist in planning and coordinating member events, programs, and initiatives. </li><li>Collaborate across departments to streamline processes and support overall organizational goals. </li><li>Track and report membership trends, engagement, and feedback to leadership. </li></ul> <p>Qualifications & Characteristics</p> <ul> <li>Self-starter who takes initiative and works independently with minimal supervision. </li><li>Strong ideation and creativity skills, with the ability to bring fresh ideas to life. </li><li>Highly organized with strong attention to detail and ability to manage multiple priorities. </li><li>Proficient in software systems, particularly CRM platforms. </li><li>Exceptional customer service and communication skills, with a warm, professional demeanor. </li><li>Strong problem-solving abilities with a positive, solutions-focused mindset. </li><li>Previous experience in membership services, hospitality, or client relations preferred. </li></ul> <p>What We Offer</p> <ul> <li>A collaborative and supportive team environment. </li><li>Opportunities to bring your ideas to life and make an impact. </li><li>Competitive compensation $20-$22 hourly, plus lucrative bonus </li><li>Top tier benefits - 100% coverage medical & dental, 4% match 401K, PTO, and great optional benefits too. </li><li>No waiting, benefits start the 1st of the month after the date of hire. </li><li>Flexible scheduling for a work/life balance. </li></ul> <p>Want to learn more about us, check out our website and Google reviews.</p>