<p>Position Summary The Desk Operations Tech participates in daily operations of managing the surgery schedule. Communicating all problems associated with the schedule or control desk to the appropriate personnel in a timely manner. Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL. Orlando Health offers a great DAY ONE benefits package that includes: Medical, Dental, Vision & Prescription Drug Plans Flexible Spending Accounts & Health Savings Accounts Paid Time Off (accrued) Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans Disability and Life Insurance Retirement Savings Plan Family Care Benefits & so much more! Responsibilities Essential Functions Performs one or more clerical/secretarial tasks for one or more persons on the unit. Answers phone calls, routes callers, takes messages and provides routine information to callers. Demonstrates telephone etiquette, communication skills, ability to handle multiple tasks concurrently and prioritize appropriately. Works in collaboration with the Perioperative Control Desk Liaison to coordinate the surgery case flow activities of the control desk. Communicates pertinent information to multi-disciplinary departments regarding but not limited to patient care issues and changes and/or requests for changes to the daily schedule. Responsible for maintaining and accurately documenting blood products in the Blood Bank Log book. Able to function independently through self-direction and personal accountability for work practices and responsiveness to patient, surgeon, staff and department/facility needs. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Coordinates and assists with special projects and performs other duties as directed. Qualifications Education/Training High school diploma or equivalent. Licensure/Certification None. Experience Six (6) months (180 days) of previous clinical experience.</p> <p>Education/Training High school diploma or equivalent. Licensure/Certification None. Experience Six (6) months (180 days) of previous clinical experience.</p> <p>Essential Functions Performs one or more clerical/secretarial tasks for one or more persons on the unit. Answers phone calls, routes callers, takes messages and provides routine information to callers. Demonstrates telephone etiquette, communication skills, ability to handle multiple tasks concurrently and prioritize appropriately. Works in collaboration with the Perioperative Control Desk Liaison to coordinate the surgery case flow activities of the control desk. Communicates pertinent information to multi-disciplinary departments regarding but not limited to patient care issues and changes and/or requests for changes to the daily schedule. Responsible for maintaining and accurately documenting blood products in the Blood Bank Log book. Able to function independently through self-direction and personal accountability for work practices and responsiveness to patient, surgeon, staff and department/facility needs. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Coordinates and assists with special projects and performs other duties as directed.</p>