<p>Our Company</p> <p>We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!</p> <p>What you'll do...</p> <p>The Director of Tax for Small Businesses reports to the Vice President, Small Business and is a strategic leader responsible for driving growth and retention across the small business tax segment. This role combines deep understanding of the Small Business market and tax expertise with a strong focus on client experience, ensuring that small business clients receive exceptional service and value. The Director will lead initiatives that expand market share, improve client loyalty, and deliver innovative tax solutions that meet evolving business needs.</p> <p>Day to day you'll:</p> <p>Strategic Leadership & Growth</p> <ul> <li>Develop and execute a comprehensive strategy to grow the small business tax portfolio, including assisted and DIY services. </li><li>Leverage data, analytics, and market insights to identify growth opportunities and optimize performance drivers. </li><li>Partner with marketing and product teams to design and implement go-to-market strategies that attract new clients and increase share of wallet. </li></ul> <p>Client Growth & Experience</p> <ul> <li>Build and oversee programs that enhance client satisfaction, including loyalty initiatives and personalized service models. </li><li>Analyze performance trends, identify underlying drivers, and develop actionable strategies to meet/exceed annual growth goals. </li><li>Collaborate, across the enterprise, to ensure seamless delivery of tax services and proactive client engagement. </li><li>Monitor client feedback and implement continuous improvements to elevate the overall experience. </li></ul> <p>Innovation & Advisory</p> <ul> <li>Lead efforts to expand advisory capabilities, offering year-round tax planning and business advice tailored to small business needs. </li><li>Pilot new service models and digital tools that simplify tax compliance and strengthen client relationships. </li></ul> <p>Team Leadership</p> <ul> <li>Provide direction and development for a high-performing team, fostering a culture of accountability, collaboration, and client-centricity. </li><li>Align team objectives with organizational goals for growth, retention, and operational excellence. </li></ul> <p>What you'll bring to the team...</p> <ul> <li>10+ years of experience in tax leadership roles, with a focus on small business clients </li><li>Proven success in fostering a high-performing, connected culture through effective stakeholder engagement and collaborative leadership </li><li>Proven track record in driving client growth and retention strategies </li><li>Strong analytical, strategic planning, and communication skills </li><li>Ability to lead cross-functional teams and influence senior stakeholders </li><li>Demonstrated ability in remote team leadership and talent development </li><li>Experience in business development, process improvement, and change management </li></ul> <p>It would be even better if you also had...</p> <ul> <li>Experience with tax technology and digital tax solutions </li></ul> <p>Performance Metrics:</p> <ul> <li> <p>New Client Growth:?New Small Business and Entity returns while improving new client conversion.</p> </li><li> <p>Retention:?Increase Year-over-Year client retention and Client Experience Survey scores.</p> </li><li> <p>Revenue Impact:?Achieve overall small business tax revenue and profitability</p> </li></ul> <p>Why work for us</p> <p>Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.</p> <p>Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.</p> <p>Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.</p> <p>Sponsored Job</p> <p>#LI-KB1 #LI-Hybrid</p> <p>The Director of Tax for Small Businesses reports to the Vice President, Small Business and is a strategic leader responsible for driving growth and retention across the small business tax segment. This role combines deep understanding of the Small Business market and tax expertise with a strong focus on client experience, ensuring that small business clients receive exceptional service and value. The Director will lead initiatives that expand market share, improve client loyalty, and deliver innovative tax solutions that meet evolving business needs.</p> <p>Day to day you'll:</p> <p>Strategic Leadership & Growth</p> <ul> <li>Develop and execute a comprehensive strategy to grow the small business tax portfolio, including assisted and DIY services. </li><li>Leverage data, analytics, and market insights to identify growth opportunities and optimize performance drivers. </li><li>Partner with marketing and product teams to design and implement go-to-market strategies that attract new clients and increase share of wallet. </li></ul> <p>Client Growth & Experience</p> <ul> <li>Build and oversee programs that enhance client satisfaction, including loyalty initiatives and personalized service models. </li><li>Analyze performance trends, identify underlying drivers, and develop actionable strategies to meet/exceed annual growth goals. </li><li>Collaborate, across the enterprise, to ensure seamless delivery of tax services and proactive client engagement. </li><li>Monitor client feedback and implement continuous improvements to elevate the overall experience. </li></ul> <p>Innovation & Advisory</p> <ul> <li>Lead efforts to expand advisory capabilities, offering year-round tax planning and business advice tailored to small business needs. </li><li>Pilot new service models and digital tools that simplify tax compliance and strengthen client relationships. </li></ul> <p>Team Leadership</p> <ul> <li>Provide direction and development for a high-performing team, fostering a culture of accountability, collaboration, and client-centricity. </li><li>Align team objectives with organizational goals for growth, retention, and operational excellence. </li></ul>