<p>Who we are:</p> <p>Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.</p> <p>What you'll do:</p> <p>Responsibilities/Duties:</p> <ul> <li> <p>Monitor reception/front desk staff.</p> </li><li> <p>Communicate regularly with the Office Manager regarding any staff disciplinary issues so the Director can address them.</p> </li><li> <p>Communicate routinely with clinical staff regarding potential delays.</p> </li><li> <p>Manage front office supply stock, order replenishments as needed for individual site with approval from the Office Manager.</p> </li><li> <p>Provide guidance to office staff when new policies/procedures are being implemented or followed up on.</p> </li><li> <p>Monitor staff's adherence to policy and procedure, expected to address policy and procedure concerns with the employee promptly and then immediately report to the appropriate leader.</p> </li><li> <p>Handle all urgent physician and patient complaints.</p> </li><li> <p>Greet all patients and office guests.</p> </li><li> <p>Print and verify day end review.</p> </li><li> <p>Review billing slips at time of service/check-out to ensure that coding appears to be complete.</p> </li><li> <p>Submit daily billing slips.</p> </li><li> <p>Balance daily receipts against TOS report.</p> </li><li> <p>Enter payments for medical records requests filled directly by our office.</p> </li><li> <p>Open and close office prior to and following business hours.</p> </li><li> <p>Assist patients and/or family members with any requests.</p> </li><li> <p>Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers and administration.</p> </li><li> <p>Attach required authorizations to appointment and/or educate patient of insurance guidelines for coverage.</p> </li><li> <p>Coordinate rescheduling of appointments cancelled by the practice.</p> </li><li> <p>Notate cancelled or rescheduled appointments.</p> </li><li> <p>Assist patients and/or family members with any requests.</p> </li><li> <p>Perform other duties as assigned.</p> </li></ul>