<p>At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day.</p> <p>We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.</p> <p>Our four values guide our strategy, our decisions, and our interactions:</p> <ul> <li> <p>Make it human. We care about the people that make up our customers, colleagues, and communities.</p> </li><li> <p>Make it about others. We do what's best for our customers and collaborate to drive progress.</p> </li><li> <p>Make it happen. We work with intention toward a common purpose and forge ways forward together.</p> </li><li> <p>Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.</p> </li></ul> <p>POSITION TITLE</p> <p>Executive IT & Video Communication Specialist</p> <p>POSITION LOCATION</p> <p>Richmond, VA (In-Office)</p> <p>YOUR ROLE</p> <p>As an IT team member, you'll play a crucial role in designing, implementing, and managing technology solutions that are the foundation of the world class customer service that our customers expect and deserve - now and in the future.</p> <p>What you will be doing</p> <ul> <li> <p>Provide day-to-day IT support for executives and staff, assisting with common hardware, software, and connectivity issues.</p> </li><li> <p>Support video conferencing systems and tools by helping with meeting setup, basic troubleshooting, and routine maintenance.</p> </li><li> <p>Assist with onboarding and basic training for users on standard collaboration and video conferencing tools.</p> </li><li> <p>Work with senior IT team members to follow established standards and best practices for video conferencing and digital communication.</p> </li><li> <p>Identify and report technical issues, escalating more complex problems to senior staff as needed.</p> </li><li> <p>Coordinate with vendors and service providers for support requests and scheduled maintenance under guidance from senior team members.</p> </li><li> <p>Follow company policies to ensure confidentiality and security of corporate data and communications.</p> </li><li> <p>Maintain basic documentation, including support notes, procedures, and user instructions.</p> </li></ul> <p>What you bring</p> <ul> <li> <p>Associate's or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.</p> </li><li> <p>1-2 years of experience in an IT, A/V support, or help desk role.</p> </li><li> <p>Familiarity with video conferencing platforms such as Zoom and Microsoft Teams.</p> </li><li> <p>Basic understanding of networking concepts, including Wi-Fi and VPN connectivity.</p> </li><li> <p>Strong troubleshooting skills and willingness to learn new technologies.</p> </li><li> <p>Clear communication skills and the ability to provide friendly, professional support to non-technical users.</p> </li><li> <p>Entry-level certifications (such as CompTIA A+ or Network+) are a plus but not required.</p> </li></ul> <p>Employee Benefits & Well-Being</p> <p>Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.</p> <ul> <li> <p>Competitive Compensation & Total Rewards Incentives</p> </li><li> <p>Comprehensive Healthcare Coverage</p> </li><li> <p>Multiple 401(k) Savings Plan Options</p> </li><li> <p>Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)</p> </li><li> <p>Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave</p> </li><li> <p>Disability, Life, and Long Term Care Insurance</p> </li><li> <p>Tuition Reimbursement, Student Loan Repayment and Training & Certification Support</p> </li><li> <p>Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)</p> </li><li> <p>Caregiver and Mental Health Support Services</p> </li></ul>