<p>Under the direction of the Administrative Assistant to the Vice President for Academic Affairs, performs duties in greeting the public and providing general information; receiving and routing calls on the main, multi-line telephone system; and performing general administrative support duties.</p> <p>Essential Duties and Responsibilities:</p> <ul> <li>Operates a communication system which includes a multi-line telephone and an intercom. </li><li>Answers incoming calls, greets callers, transfers calls, and takes messages when necessary. </li><li>Provides seamless communication between internal and external callers. </li><li>Serves as a contact person for students and visitors. </li><li>References College website, catalogs, directories, and databases to provide accurate information. </li><li>Provides general information about the College via telephone or walk-ins, including campus directions, hours of operation, events, registration, financial aid, and testing to students, the general public, faculty, and staff. </li><li>Manages and updates resource material used when providing information. </li><li>Monitors designated cameras from the reception desk, maintaining confidentiality with sensitive information, and reports any suspicious activity to authorized representatives. </li><li>Maintains various voice messages associated with holidays and College closings. </li><li>Contacts or dispatches College security staff when necessary. </li><li>Maintains and updates a meeting schedule for campus security. </li><li>Assists other administrative staff with overflow work, including word processing, data entry, filing, and Internet research. </li><li>Attends College and/or administrative meetings. </li><li>Serves on institutional committees as appointed. </li><li>Performs other duties as assigned. </li></ul> <p>College-wide Expectations</p> <p>WCC places a high value on creating an engaged, collaborative campus environment; therefore, employees are required to complete their work hours in person on WCC's campus.  By working on campus and in person, employees have greater opportunities to engage with students and co-workers, attend on-site meetings and presentations, recruit students, and support local business and industry partners.  </p> <ul> <li>Communicates clearly and frequently in writing and speaking to ensure consistency of purpose and vision. </li><li>Works collaboratively with all members of the college community. </li><li>Understands and supports the College's mission, vision, and values. </li><li>Remains current on emerging higher education and division-relevant issues.   </li><li>Fosters a work environment characterized by transparency, trust, and professionalism.    </li><li>Retains a focus on the student experience, specifically, ensuring instructional rigor, fostering students' sense of belonging, and developing their soft skills. </li></ul> <p>Education and Experience: </p> <ul> <li>High school diploma from an accredited secondary institution or equivalent (required)  </li><li>Associate Degree in Office Administration or related field (preferred)  </li><li>One - Three years of experience in a receptionist/office environment (preferred) </li></ul> <p>Wilson Community College is an Equal Opportunity Employer. In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office.</p>