<p>Troubleshoot complex network issues and provide timely resolutions Identify, diagnose, and resolve issues related to time synchronization systems and performance degradation in both NTP and IRIG-B systems, including specialized timing related cabling such as including RS-232, RS-422, RS-485, Coax, and Twinaxial cables. Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems. Provide support for the escalation and communication of status to management and customer. Provide support for the dispatch system and hardware problems and remains involved in the resolution process Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance Integrate new technologies into new and existing systems including the transition and migration of corporate systems. Supports hardware infrastructure site surveys, planning, and design. Provide transition planning and support services that accelerate delivery timelines, reduce operational risk and ensure service continuity during transition. Provide transition planning and support for the migration of existing services between environments, migration of users from existing service platforms to new service offerings and transition of services into operations Maintain documentation for network configurations, procedures, and incidents to ensure compliance with best practices and industry standards. Works individually and actively participates on integrated teams Understands and applies more advanced concepts and processes to daily activities. Assists Lead Services Engineers in implementing their activities. Can perform all tasks of lower-level technicians or specialists. Required: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 10+ years of related work experience TS/SCI w/ poly is required Advanced knowledge of networking protocols (TCP/IP, OSPF, etc.) Expertise in configuring and managing enterprise-level network equipment (Cisco, Juniper, etc.) Experience with time server hardware, such as GPS receivers and IRIG-B generators. Experience with timing connections including RS-232, RS-422, RS-485, Coax, and Twinaxial cabling standards. Strong understanding of network security principles and best practices Proficiency in network monitoring and analysis tools Excellent problem-solving and analytical skills Strong communication and leadership abilities</p>