<p>As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.</p> <p>YOUR RESPONSIBILITIES</p> <ul> <li>Live Our Vision, Values and Beliefs every day </li><li>Assess, coach, train, mentor and develop direct reports to perform at an optimal level </li><li>Strategically plan, direct and oversee daily workflow and deliverables across all functions </li><li>Own all facets of P&L management and accountability, including analysis and reporting </li><li>Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries </li><li>Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery </li><li>Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards </li><li>Address and resolve escalated customer service issues in a timely and thorough manner </li></ul> <p>OUR REQUIREMENTS</p> <ul> <li>5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers </li><li>Adept at hiring, training, coaching and executing all facets of employee performance </li><li>Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles </li><li>Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills </li><li>Relentless passion for providing world-class service within the organization and to our customers </li><li>Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position </li><li>Ability to visit clients in assigned geographic territory </li><li>Must pass background, MVR and drug screen </li></ul> <p>PHYSICAL REQUIREMENTS</p> <ul> <li>Ability to lift at least 50lbs </li></ul> <p>WHAT WE OFFER</p> <ul> <li>Medical, Vision, and Dental Plans </li><li>Company-paid Life Insurance and Disability Income Protection Programs </li><li>Health Care and Dependent Care Flexible Spending Accounts </li><li>401(k) Savings Plan </li><li>Annual Incentive Program </li><li>Competitive Paid Time-Off plan </li><li>Employee Assistance Program </li><li>Generous discount on our products and at RH restaurants </li><li>Referral Bonus </li></ul>