<p>Category Laboratory Location Marlborough, Massachusetts Job function Operations Job family Laboratory Operations</p> <p>Shift Day Employee type Regular Full-Time Work mode On-site</p> <p>Job Description</p> <p>Anatomic Path Support Group Lead - Marlborough, MA, Monday to Friday, 8:00 AM to 4:00 PM</p> <p>Pay range: $25.36 - $27.76 / hour</p> <p>Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.</p> <p>Benefits information:</p> <p>We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:</p> <ul> <li>Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours </li><li>Best-in-class well-being programs </li><li>Annual, no-cost health assessment program Blueprint for Wellness </li><li>healthyMINDS mental health program </li><li>Vacation and Health/Flex Time </li><li>6 Holidays plus 1 "MyDay" off </li><li>FinFit financial coaching and services </li><li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service </li><li>Employee stock purchase plan </li><li>Life and disability insurance, plus buy-up option </li><li>Flexible Spending Accounts </li><li>Annual incentive plans </li><li>Matching gifts program </li><li>Education assistance through MyQuest for Education </li><li>Career advancement opportunities </li><li>and so much more! </li></ul> <p>Intended for individuals with prior work experience supporting anatomic pathology functions. The individual will assist supervisor in day-to-day operations and handle escalated issues.</p> <p>Responsibilities:</p> <ul> <li>Assist with direction and monitoring of workflow to meet deadlines and assure departmental coverage </li><li>Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels of support staff </li><li>Provide feedback and documentation to supervisor on performance of support staff </li><li>Knowledgeable in all areas of cytology and histology support functions and performs proficiently in any area of the department </li><li>Resolve issues that have been escalated from support staff </li><li>Provide leadership to support staff in supervisors absence </li><li>Complete special projects as requested by the supervisor </li><li>Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TIQ/TNRP, reflex tests and custom panels </li><li>Administer orientation and training of newly hired employees </li><li>Alert the manager/supervisor of employee or client dissatisfaction through established documentation procedures </li><li>Able to perform all AP Support Specialist duties, as needed </li><li>All other duties as assigned </li></ul> <p>Qualifications:</p> <p>Education:</p> <p>HS Diploma or GED</p> <p>Required Work Experience:</p> <p>3 years related experience in Histology or Cytology</p> <p>Knowledge:</p> <ul> <li>Knowledge of basic computer functions </li><li>Must have a thorough knowledge of client services, TIQ/TNRP, cytology and histology support functions </li><li>Knowledge of medical terminology </li><li>Quest LIS knowledge is desirable </li></ul> <p>Skills:</p> <ul> <li>Data Entry skills </li><li>Strong problem solving and leadership skills </li><li>Good clerical, organizational, phone and communication skills </li></ul> <p>53452</p> <p>Quest Diagnostics honors our service members and encourages veterans to apply.</p> <p>While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.</p> <p>Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.</p>